The History of Screwfix
The UK’s largest vendor of tools and materials for the building trades, Screwfix was founded in 1979 in Yeovil, Somerset and has been selling its products online since 1999. The company currently operates over 450 bricks and mortar stores across the UK, Ireland and Germany and has a product range that exceeds 23,000 items.
To find your nearest Screwfix branch, simply use the firm’s handy Store Locator on the website. Their stores are open 7 days a week (mostly until 16:00 on Sundays, 18:00 on all other days).
Screwfix are often the first place that plumbers, builders, carpenters and gardeners look when they need to purchase tools, components and raw materials, but they also offer plenty of items for regular customers to buy. The online product range at www.screwfix.com includes the following categories:
The Screwfix product range includes many of the world’s leading DIY brands. Big names include:
All customers shopping online need to sign up for a Screwfix account. Registration requires a few details, such as your name and address, and shouldn’t take more than 5 minutes.
You can also request a Screwfix catalogue when you signed in and purchase your items by using the product codes from the catalogue.
Every time Screwfix releases a new catalogue, they include a large amount of discounts, and all of these are furthermore displayed on the firm’s website. To see any ongoing sales, go to the section marked Top Deals or the Clearance section with even bigger discounts at seasonal sales.
Screwfix also participates in the Black Friday retail event held every November.
Screwfix accepts the following forms of payment: Visa, Mastercard, Maestro, Visa Electron and TradeUK Cards. Payments can also be made via any PayPal account.
All payments are secured via Secure GlobalSign which provides SSL layering and Screwfix is also registered as a safe shop with the Interactive Media in Retail Group.
Customers can choose whether to Click & Collect and get the ordered products from the next Screwfix location or arrange a delivery. When you click on delivery, you will be told whether your product qualifies for next day delivery. Screwfix offers next day delivery, 7 days a week, and this includes free deliveries on orders above £50.
All next day deliveries below £50 come with a £5 delivery charge. If you want your package faster (before noon the next day) you can pay £10; to receive it before 10:00 in the morning costs £15. All Saturday and Sunday deliveries cost £10.
For orders between £50 and £100, next day delivery is free, but faster and fastest delivery choices cost £5 and £10 respectively. Delivery at weekends costs £5.
For orders above £100, next day delivery is free, and the same charges apply for faster and fastest deliveries.
Deliveries arrive between 8:30 and 18:30 (Monday to Friday) and between 9:00 and 17:00 (Weekends).
When an order is placed the customer receives a tracking number and an SMS message will be sent 60 minutes before the delivery arrives.
Screwfix offers a 30 day, money back guarantee. All items must be unused and in a resellable condition.
Screwfix will also help with any faulty items, even after the 30 days has elapsed. Before contacting customer service about a fault, customers should check to see whether their product has a manufacturer’s warranty. If it does, the manufacturer should be able to fix it or offer a replacement.
If you don’t have a manufacturer’s warranty, contact Screwfix and the firm will arrange for a courier to pick your item up for free.
You can interact with Screwfix via most of the major social media platforms, which is a good way to make customer service enquiries and to keep up to date about the firm’s latest deals.
The firm also runs a Community Forum, which functions like a social media platform of its own.
Screwfix at YouTube
Screwfix also offers a range of smartphone apps to make shopping with them easier. With the QuickShop app you can quickly check to see whether items you need are in stock and order them for delivery or collection. Download it at Google Play or the Apple iTunes Store.
You can also download the Screwfix Catalogue app which features the whole range of the firm’s products. Get it for Android or Apple devices.
You can call the Screwfix customer service centre on 03330 112112 (24 hours a day, 7 days a week).
Alternatively, you can e-mail their Customer Team at [email protected]. For plumbing related enquiries, try Plumbfix [email protected], Electricfix [email protected].
You can also write directly to their head office at:
For most general enquiries, the online help section will be sufficient. You can find FAQs and other information on their website.
Screwfix is more than just a trade supplier. You can also find power tools, kitchen cabinets, garden furniture and all sorts of useful items for everyday use. Many of them come with big discounts, and you can keep track of them all at the Screwfix HotUKDeals pages.