Since being founded in 2003, The Hut has become one of the leading online retailers in the UK, with revenues of over £240 million per year. It sells a huge range of consumer goods, specialising in fast deliveries and online discounts for loyal customers.
The firm has no bricks and mortar stores, all of The Hut’s goods can be purchased at their online store. Categories available at the store include the following:
The Hut prides itself on its wide range of leading brands, which includes world famous names like:
All customers need to register with The Hut before their orders can be placed. This requires a few pieces of information and takes a couple of minutes to complete. The online shop possesses a “Great” rating from customers at the privately owned review website Trustpilot.
You will find a special Offers section on The Hut website which is regularly updated. This is where you will see a wide range of discounts on particular brands, get 3 for 2 items or find voucher codes for the online shop when they are released. The Hut also features a price match list, the online prices of their major competitors are matched for their displayed products.
The Hut also runs an Outlet, a place to find savings on last year's collections by major fashion brands. This includes fashion, beauty and even home and garden products.
The British online merchant runs pre-Christmas sales as well as summer discounts and is an enthusiastic participant in the Black Friday retail event with their own Black Friday pages. So when November comes around, be sure to check out their deals on our dedicated The Hut listing page.
The Hut accepts MasterCard, Visa, Visa Electron, Visa Debit, Adyen, Maestro and American Express as well as PayPal.
The firm processes MasterCard orders using MasterPass to ensure added security and all orders are also shielded by Digicert.
The Hut makes a point of offering competitive delivery rates. Their core delivery options include:
Free standard delivery on all orders above £20. For UK customers, all orders below £20 include a £1.99 delivery charge. There are several classes of next day delivery. Standard costs £3.95, is provided by Yodel, and can come at any time the day after ordering. Premium costs £4.95, is provided by DPD and customers will receive a 1 hour delivery slot. Premium Saturday and Sunday deliveries both cost £5.95. Not all products available at The Hut are eligible for next day delivery. You will know when they are, as a “Next Day” button appears on the checkout.
The Hut offers returns on any product within 14 days of receipt. After that point, no returns will be accepted. Items need to be returned unopened and in their original packaging. If successful, the firm will reimburse the initial payment along with the cost of delivery:
Mail the item to:
Items can either be reimbursed or replaced with another item of similar value.
If you want to find out information about The Hut’s latest deals or to contact the firm, they can be reached at the following social media channels:
You can also keep up to date with The Hut by subscribing to their online newsletter at thehut.com. The firm also maintains a retail blog with regular pieces on contemporary fashion and gadgets.
If you have opened an account with The Hut, the best way to make contact with their Customer Services Team is via their online help hub.
You can also write to The Hut’s headquarter at:
For a rapid response, it may also be helpful to contact their staff directly via social media as The Hut does not offer a customer service telephone number.
Alternatively, you may be able to find what you need at the Hut’s FAQ section.
The Hut offers products from big names in the world of men’s and women’s fashion, home goods, beauty, entertainment and much, much more. They also offer regular discounts – all of the latest can be found at their HotUKDeals pages.