In 1970, Dick Hayne opened a retail store in front of the University of Pennsylvania which would provide second-hand clothing, jewellery, furniture, and home accessories for the younger generation in a relaxed environment. Within a few short years, they expanded and introduced new elements to their shop, music, places to hang out and a restaurant. Today with over 200 branches worldwide, Urban Outfitters still appeals to creative and individually minded customers. It is more than a shop, it is a place where like-minded people come together to inspire each other, to create and thrive in an environment which encourages community and society.
In addition to their 200+ physical shops, Urban Outfitters sells to about 1,400 specialty stores and department stores. They also sell directly to customers via their websites, mobile applications, customer contact centres, and catalogues.
The urbanoutfitters.com/uk online shop has multiple reviews on sites such as Trustpilot, Site Jabber and Reseller Ratings.
Urban Outfitters has a wide product range; their online shop includes:
The women’s' category includes: Dresses, tops, jackets, bottoms, sportswear, lingerie, swimwear, beauty, accessories, shoes and vintage. The men’s includes: Tops, jackets, bottoms, sportswear, socks & underwear, vintage, accessories and shoes. The Home and Gifts category includes: Home Furnishings, bedding, lighting, kitchen & bar, bathroom, electronics, vinyl & amp, cassettes, books & stationery, fun & games, and gift cards. The lingerie category includes: Bras & Bralettes, knickers, lingerie sets, nightwear & slips, tights & socks, bodysuits, lounge wear and swimwear.
As well as their own line, they stock a number of well-known international brands, including:
There are a number of offers customers can find on the website, including multi buyer promotions, post Christmas sale, Black Friday and Cyber Monday sales. They also offer a student discount on some lines. The best way to be ahead of the game and know when the items go on sale is to join the e-mail list.
It is possible for customers to order as a guest. When you sign up for a sales account you receive special offers and discounts. Urban Outfitters has a rewards system. Every time you make a purchase online or with the UO app, share a #UORewards post, use the app to enter contests, listen to music, check your newsfeed, RSPV an event or even just read the UO blog. You gain rewards that will get you early access to sales, deeper discounts during sales, and access to exclusive promotions. Urban Outfitters publishes an online catalogue.
Making an order online at Urban Outfitters is possible with these payment methods:
Payments by credit card or debit card will be charged when your item is dispatched. All the prices shown on the website include VAT.
For mainland UK, there are 2 delivery options from Urban Outfitters:
Urban Outfitters aims to make returning unwanted items as easy as possible. They offer a no fee returns policy up to 30 days from purchase.
If you want to make a return you should:
Urban Outfitters has a very large social media presence including:
Get inspired with the UO blog. Get tips and ideas to decorate, style, cook, and travel. Use the blogs to find what makes you feels good, read interviews with artists, designers, models and UO staff.
The Urban Outfitter's app allows you to keep up to date with UO while you are on the go.
On the UO website, you will find a Frequently Asked Questions page.
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