Unfortunately, this deal has expired 1 September 2017.
323°
Posted 12 January 2017
Virgin Media retention - Full House Bundle - 200 - got it for £35pm 12 mnth contract [works out £420 for year]
In store: National ·
Shared by
gillas97
Joined in 2013
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About this deal
This deal is expired. Here are some options that might interest you:
I took out a 12 month Contract with Virgin Media November 2015, did not want to commit to a further contract until I knew I would be working in the area so my payments went up to £40.48 last month when out of contract.
I called today to see if they had any retention deals as I was considering going to an other provider.
The best offer they could make was £31pm for 6 months and then £34 for the next 6 months (12 month Contract) for 50mb.
I said that that was too high and I would look to find the best deal from other cheaper suppliers before calling them back to cancel.
The man I spoke to was very helpful and after I had mentioned that my current 50mb struggled to stream tv, he did some checks and speed checks but could not find any issues (other than I was downloading about 6 times the average).
he then said there was a full house bundle with 200mb, tivo and weekend calls he could do for £35 all in, as I was an existing customer. I declined and he said he would put a note on my file.
I looked about and was surprised to see that all prices were well up on last year and I was going to struggle to get anything much below £30pm.
I called back and said I had called previously and was just double checking before leaving them to go to another provider.
The young lad I spoke to said the best offer he could do was as above;£31pm for 6 months and then £34 for the next 6 months (12 month Contract). I then mentioned the previous full bundle the previous gentleman had offered me. the young lad said there was an email that had just been sent through and he would need to read it. he then came back and when i hummed and haa'd he offered £20 that would more than cover the 14.99 activation charge.
I then received the following confirmation:
Your Updated Package ...
Full House Bundle
Talk Weekends
Full House TV (XL)
TiVo Monthly Fee
VIVID 200 Optical Fibre
Bundle charges total £57.00
Promotional offer(s)
12 month TV and Broadband discount
Promotional offer(s) total £41.00CR
Phone line rental
Line Rental
Phone line rental total £19.00
New monthly package total* £35.00
Chargeable from 16 January 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Loyalty Offer £20.00CR
One-off charges & credits total £5.01CR
Other fees, charges & credits total* £5.01CR
*Prices correct as at today's date.
and more useful stuff...
All about your TiVo service
Hundreds of on demand movies and shows including your Sky favourites with Sky On Demand at no extra cost. Fed up with scrolling through the TV guide? Search by show, actor or director. You can even create your own WishList to automatically record your favourite shows. All this and you've got free lifetime service and repairs. Nice one.
You're experiencing Vivid, our next generation optical fibre up to 200Mbps
Vivid is our next generation optical fibre - it's our best way to experience the internet. It travels at the speed of your life. Vivid 200 is built for households who do more, watch more and have more fun. It takes HD streaming on 10 or more devices (all at the same time) in its stride. Plus, there's no download limits - no worries.
Virgin Talk Weekend gives you all this...
Inclusive unlimited weekend calls to UK landlines, Virgin Mobile phones and 0870 numbers**.
** See virginmedia.com/cal…sts. Redial before 60 minutes to avoid charges
About your new package total
With Virgin Media, you always pay for your services one month in advance. So if you decide to change your package part-way through a month, your bill needs to catch up. Here's what happens. As soon as the change takes effect on your account, you start paying the new price for your package and the next bill produced after that date will reflect that.
I called today to see if they had any retention deals as I was considering going to an other provider.
The best offer they could make was £31pm for 6 months and then £34 for the next 6 months (12 month Contract) for 50mb.
I said that that was too high and I would look to find the best deal from other cheaper suppliers before calling them back to cancel.
The man I spoke to was very helpful and after I had mentioned that my current 50mb struggled to stream tv, he did some checks and speed checks but could not find any issues (other than I was downloading about 6 times the average).
he then said there was a full house bundle with 200mb, tivo and weekend calls he could do for £35 all in, as I was an existing customer. I declined and he said he would put a note on my file.
I looked about and was surprised to see that all prices were well up on last year and I was going to struggle to get anything much below £30pm.
I called back and said I had called previously and was just double checking before leaving them to go to another provider.
The young lad I spoke to said the best offer he could do was as above;£31pm for 6 months and then £34 for the next 6 months (12 month Contract). I then mentioned the previous full bundle the previous gentleman had offered me. the young lad said there was an email that had just been sent through and he would need to read it. he then came back and when i hummed and haa'd he offered £20 that would more than cover the 14.99 activation charge.
I then received the following confirmation:
Your Updated Package ...
Full House Bundle
Talk Weekends
Full House TV (XL)
TiVo Monthly Fee
VIVID 200 Optical Fibre
Bundle charges total £57.00
Promotional offer(s)
12 month TV and Broadband discount
Promotional offer(s) total £41.00CR
Phone line rental
Line Rental
Phone line rental total £19.00
New monthly package total* £35.00
Chargeable from 16 January 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Loyalty Offer £20.00CR
One-off charges & credits total £5.01CR
Other fees, charges & credits total* £5.01CR
*Prices correct as at today's date.
and more useful stuff...
All about your TiVo service
Hundreds of on demand movies and shows including your Sky favourites with Sky On Demand at no extra cost. Fed up with scrolling through the TV guide? Search by show, actor or director. You can even create your own WishList to automatically record your favourite shows. All this and you've got free lifetime service and repairs. Nice one.
You're experiencing Vivid, our next generation optical fibre up to 200Mbps
Vivid is our next generation optical fibre - it's our best way to experience the internet. It travels at the speed of your life. Vivid 200 is built for households who do more, watch more and have more fun. It takes HD streaming on 10 or more devices (all at the same time) in its stride. Plus, there's no download limits - no worries.
Virgin Talk Weekend gives you all this...
Inclusive unlimited weekend calls to UK landlines, Virgin Mobile phones and 0870 numbers**.
** See virginmedia.com/cal…sts. Redial before 60 minutes to avoid charges
About your new package total
With Virgin Media, you always pay for your services one month in advance. So if you decide to change your package part-way through a month, your bill needs to catch up. Here's what happens. As soon as the change takes effect on your account, you start paying the new price for your package and the next bill produced after that date will reflect that.
Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .
Community Updates
215 Comments
sorted byReduced Speeds
They will call you back between now and your end date and offer you an opening deal - be very polite, speak calmly and say thanks anyway but what I really want is the deal for £35.00 - they may offer you there and then or say we cant offer that so your contract will terminate on agreed date. Stick with it and they will call you back again and as long as you are calm and polite you will get your deal! Just been through it and they rang me back twice after I refused their initial offer. Good Luck.
Didn't realise we were paying quite so much and they had sneaked the charges up! Just checked the broadband speed and am getting 5.84mb download and 11.88mb upload.
And the privilege of paying for this has only been £78 a month lol!!!
We never really watch the TV as the Tivo box is painfully slow and we have catch up, Netflix, Amazon and Now TV and use the phone once a month if that.
Just phoned up and explained all this and would like to cancel. All the guy offered me is UP TO 200mb broadband for £40 a month. I told him that our speeds were nowhere near that and he then criticised me for not phoning up to get it sorted!
Why would I need to if it works? Told him that it was still way too much and others charge a lot less than £40.
Then told me that we are high users of broadband, the average user uses 70GB a month and you used over 400GB last month. Seeing that it's unlimited that information was completely irrelevant.
Went on to say that no other provider could give me anywhere near their speeds - of a whopping 5.8mb!!
Suffice to say I continued with the cancellation. Long term loyalty appears to account for nothing.
Definitely going to leave unless I get offered a considerably better deal.
Great for those who have got a decent deal but Virgin's policy and attitude is terrible.
Hopefully I get a phone call with a better offer if not il sign back up in my missus name.
(heat added)
all internet providers have to do that now.
Sky are worse and BT omg trust me there all shocking
Someone came to my door and offered me this (200Mbps + TV channels, 12m contract for £35 per month) as an area-specific black Friday offer, but they kept cancelling the install date - coming today finally almost 2 months later. Price more than doubles after that though so get something else lined up or phone and negotiate.
I am on 50 mb. Average usage is 200-250 gb per month using smart tv, laptops and mobiles. Never had speed issue.
(edited)
Just got off the phone to Virgin and they said that they don't have access to this discount in this department and the person who offered it will be reprimanded, LOL.
Ah well, i'll try again in a week or so.
There was.....but they credited the account to nulify the costs. They wanted money for the install, v6 box and activation X) . I put them on hold for 7 minutes whilst making a cuppa, spouted about being 5 days before Christmas etc (deal made on 20th Dec). Just hold out!
That's harsh, your a new customer also and they still refused the deal?
I might aswell cancel my cancellation then coz no point signing up with in my misses name if won't get this deal.
Cheers for the info[/quote]
Yeah, I thought so - not even "meet you half way" or any other sweetener.
I've read that one's cancellation has 30 days on it so might be worth hanging in and waiting for Retention to call you with an offer...
Sounds like Kash-Miester was an existing customer. Anyone else snag this deal (or close) from scratch?
Put in a cancellation request, will see what happens next
With the £35 deal, I got the V6 box included and a superhub 3 router. Installation fee was waived as they said my line is already Tivo ready even though I have never had TV so only extra I had to pay was £14.99 activation fee.
(edited)
The rep I spoke to to cancel was terrible. Very argumentative & downright rude. I wanted to stay but after that call now adamant about leaving. Telling me blatant lies that no other provider can give us service to meet our requirements due to us watching netflix most evenings. (and that's only on one device at a time, apparently according to rep only 200mb connection is suitable for that. He also tried using how if will effect my family as some sort of leverage several times.)
(edited)
Yes that's the bundle I've got but for the £39 they were doing it for customers without TV a couple of weeks a go, I currently have M TV! It's still available but you need to find the right person to deal with.
I've added another V6 box for £7.50 and have caller ID and 08 numbers for free. I tried getting unlimited calls for free too but they couldn't do it.
You do need to give your cancellation though and not just say you want it cheaper. This is what I was told by the guy I deal with, cancel online by saying you're moving abroad and then you can get a better deal.
I've been with Sky for the last 2 years but they won't get near the Virgin price. Even if they did it would be on the old Sky+ box and not Q. I was getting fed up with only being able to record 2 programmes at the same time, now I can record 12!! lol
Hi yeh virgin did NOT call me with a better deal. But they would have been hard pushed to beat what i got from SKY anyway. Glad i made the change. The sky fibre is just as good as my old virgin internet. And the TV experience is much better:)
could be one of many things, we had techs, then principal techs camped in our house for 6 months... After years of problems... Ended up with their top 2 guys turn up with a diagnostics machine, took them 2 mins to find the cable to our grid was missing... To find our cable was coming from a neighbours grid, was the wrong cable and was knotted... So It was like a fire engine fitted with a garden Hose, that's kinked and trying to put the London fire out... Once the cable was sorted... We still had nonstop problems with buffering and the utter pants tivo boxes... Sky = cheaper and near zero problems, no buffering either!
So it seems Virgin is a great deal....
dailymail.co.uk/mon…tml