I took out a 12 month Contract with Virgin Media November 2015, did not want to commit to a further contract until I knew I would be working in the area so my payments went up to £40.48 last month when out of contract.
I called today to see if they had any retention deals as I was considering going to an other provider.
The best offer they could make was £31pm for 6 months and then £34 for the next 6 months (12 month Contract) for 50mb.
I said that that was too high and I would look to find the best deal from other cheaper suppliers before calling them back to cancel.
The man I spoke to was very helpful and after I had mentioned that my current 50mb struggled to stream tv, he did some checks and speed checks but could not find any issues (other than I was downloading about 6 times the average).
he then said there was a full house bundle with 200mb, tivo and weekend calls he could do for £35 all in, as I was an existing customer. I declined and he said he would put a note on my file.
I looked about and was surprised to see that all prices were well up on last year and I was going to struggle to get anything much below £30pm.
I called back and said I had called previously and was just double checking before leaving them to go to another provider.
The young lad I spoke to said the best offer he could do was as above;£31pm for 6 months and then £34 for the next 6 months (12 month Contract). I then mentioned the previous full bundle the previous gentleman had offered me. the young lad said there was an email that had just been sent through and he would need to read it. he then came back and when i hummed and haa'd he offered £20 that would more than cover the 14.99 activation charge.
I then received the following confirmation:
Your Updated Package ...
Full House Bundle
Full House TV (XL)
TiVo Monthly Fee
VIVID 200 Optical Fibre
Bundle charges total £57.00
12 month TV and Broadband discount
Promotional offer(s) total £41.00CR
Phone line rental
Phone line rental total £19.00
New monthly package total* £35.00
Chargeable from 16 January 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Loyalty Offer £20.00CR
One-off charges & credits total £5.01CR
Other fees, charges & credits total* £5.01CR
*Prices correct as at today's date.
and more useful stuff...
All about your TiVo service
Hundreds of on demand movies and shows including your Sky favourites with Sky On Demand at no extra cost. Fed up with scrolling through the TV guide? Search by show, actor or director. You can even create your own WishList to automatically record your favourite shows. All this and you've got free lifetime service and repairs. Nice one.
You're experiencing Vivid, our next generation optical fibre up to 200Mbps
Vivid is our next generation optical fibre - it's our best way to experience the internet. It travels at the speed of your life. Vivid 200 is built for households who do more, watch more and have more fun. It takes HD streaming on 10 or more devices (all at the same time) in its stride. Plus, there's no download limits - no worries.
Virgin Talk Weekend gives you all this...
Inclusive unlimited weekend calls to UK landlines, Virgin Mobile phones and 0870 numbers**.
** See virginmedia.com/callcosts. Redial before 60 minutes to avoid charges
About your new package total
With Virgin Media, you always pay for your services one month in advance. So if you decide to change your package part-way through a month, your bill needs to catch up. Here's what happens. As soon as the change takes effect on your account, you start paying the new price for your package and the next bill produced after that date will reflect that.