Waitrose is one of the UK’s largest grocery retailers and also sells garden products, pet food, items for mothers, wines, flowers and much more. They also regularly offer big discounts on selected items and the latest deals are all collected at the Waitrose HotUKDeals pages. read more
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However, the company sells more and more products online and offers deliveries to the doorsteps of its customers via its online store at www.waitrose.com.
Product Categories Stocked by Waitrose
The online store features a range of different product categories. These include:
Groceries – The core of Waitrose’s business, the grocery selection includes everything from fruit and veg to fresh meat, bakery goods, eggs, desserts, cheese, salads, milk and alcoholic drinks to tea, coffee and frozen food.
Toiletries and cosmetics – Including dental care, facial, skin and hair care products , sun creams, hair removal electricals, tights & socks, tissues and bath, shower and soap products.
Homeware items – Featuring utensils, cleaning products, toilet rolls, bin bags, light bulbs, oven gloves, glasses, party items and garden goods.
Baby, child and parent – Including nappies, potties, wipes, milk and formula, bottles, toiletries and maternity items.
Entertaining – Items for special occasions, including wedding and birthday cakes, sandwich platters, afternoon tea and children’s party food.
Wine cellar – Waitrose Cellar offers a curated range of Champagne and wine brands with regular recommendations from their buyers.
Florist – Featuring flower arrangements divided by style and fragrance. Includes special bouquets for weddings and seasonal selections.
Pet and Garden – Pet food and toys, plants for the garden, garden tools and accessories.
Milk from Cows Who are Grazing: Guaranteed at Waitrose
Brands On Offer at Waitrose
Many of the products stocked by Waitrose are from the firm’s own branded range, but they also stock plenty of big names in their product categories, including:
If you want to buy Waitrose products but don’t want to queue at the checkout, you can arrange an online delivery via waitrose.com.
Before you start to add items to your trolley, Waitrose will ask for your postcode to ensure that they can deliver to your location.
You can then register, with or without booking a time slot. Delivery slots are first come, first served, so it makes sense to book early. Registration takes a few moments and you will also have the option of joining the myWaitrose loyalty scheme.
Now you can place your order via a familiar shopping trolley interface.
The myWaitrose Loyalty Scheme
myWaitrose provides loyal customers with discounts on their groceries and other items from waitrose.com. Members can pick 10 items from the Waitrose range and will receive a discount on them every time they shop. They also receive a free copy of the Waitrose Garden and Food Magazine as well as free tea and coffee in store (if they present their myWaitrose card). You can join the myWaitrose programme via an online form on the website.
Sales at Waitrose
Many of Waitrose’s regular discounts are operated via the myWaitrose loyalty scheme, but there are also plenty of online and in-store discounts available at all times. To check out the most recent, visit the Offers section in the online shop. This is where you find offers like half price items or you´ll get three products for a certain price. Waitrose also participates in Black Friday, a retail event that opens the festive shopping season, so check out their HotUKDeals listings then to find even bigger savings.
Payment Methods Accepted by waitrose.co.uk
Waitrose accepts the following forms of payment: MasterCard, Delta, Maestro, Visa, American Express and John Lewis Group payment cards. PayPal is also supported (look for the “checkout with PayPal” on your shopping trolley).
The firm employs Secure Sockets Layer (SSL) technology to encrypt all credit and debit card transactions.
Waitrose offers free delivery on all grocery and Waitrose Entertaining orders above £60.
Shoppers can also place online orders and collect in-store for free. Orders must be above £40. There is no minimum amount for Waitrose Entertaining products.
If you have an order below £60 but still want it delivered, you need to place the order in-store. If the order is over £50, this comes with a £3 charge. Below £50, it comes with a £5 charge.
When you shop online, you will be allocated a delivery time slot. All products will be packed on the same day and will arrive fresh (and still frozen if such products are ordered).
Returning Items to Waitrose
There are different possibilities to return items to Waitrose:
If you have placed a grocery order with Waitrose, it’s a good idea to check that everything has been delivered before the driver leaves. If anything is damaged or the order is incorrect the driver will take it away and a replacement will be arranged. Otherwise, any item can be returned within 28 days of delivery. Waitrose state that it must be in its original packaging.
Return in Store
Items can be returned to a Waitrose branch (not John Lewis food halls).
Just take the item to the Welcome Desk at the Waitrose Branch along with your delivery note.
Staff will then assess the product and arrange either a refund or exchange in the store.
Return by Collection
You can also ask for the product to be collected from your home. If this is the case, you need to contact Waitrose on the number printed on your delivery note.
Waitrose will arrange for a courier to pick up the item, generally within 1 working day (but not Saturdays, Sundays or Bank Holidays).
Within 7 days of the item returning to the Waitrose warehouse a refund will have been deposited in your account.
Return via Online Store/Customer Care
Alternatively, if a product doesn’t meet the expected standards, you can contact the Waitrose Customer Care Team. A simple way is by using the contact form on the website.
Select “Product Complaint” in the field where you’re asked “What’s your query about?”
Enter your details and a Waitrose team member will contact you to arrange a replacement or refund.
If you have ordered a garden product, you can phone Customer Care at 01344578800 (9:00-17:00 from Monday to Friday). You can also email Waitrose Garden at: [email protected].
The Waitrose Social Media Presence
Waitrose has an active social media presence and you can interact with them at the following locations:
Another good way to stay up to date with Waitrose’s offers is via the firm’s range of magazines, which include Waitrose Weekend, Waitrose Food and Waitrose Garden Magazine.
The firm’s site also includes a huge selection of “inspiration” ideas for recipes, home designs, garden layouts and beauty tips.
Connect via the Waitrose App
You can also shop and check out Waitrose deals via Waitrose’s Mobile apps. These include the QuickCheck app which allows you to shop quickly in store as well as Waitrose Pick Your Own Offers which enables myWaitrose customers to choose which discounts to apply.
The Waitrose Food App also provides access to expert recipes and allows users to build shopping lists of the ingredients. Find it for Android or iOS devices.
Waitrose customer service can be contacted at 0800 188884 (8:00-22:00 from Monday to Friday, 8:00-21:00 on Saturdays and 9:00-19:00 on Sundays) or via fax 01344 824978.
There is a special number for queries regarding wines, garden products, flowers and gifts: 0800 188 881 (same hours).
For pet related queries: 0345 032 8002 (9:00-18:00 Monday to Friday). The Customer Service Team can be emailed at: [email protected].
Or you can write to Waitrose at:
Customer Service Waitrose Ltd Doncastle Road Bracknell Berkshire RG12 8YA
Purchase Discount Groceries and More at Waitrose
Waitrose offers food and drink, items for the home, baby items, garden products, flowers and gifts for everyone to enjoy. You can find all of their latest discount codes and vouchers as they are announced at the Waitrose HotUKDeals listings.