Wickes – Improving British Homes Since 1972
It all began for Wickes when an American company called Wickes Corporation joined forces with British builders’ merchant, Sankeys, to open the first UK Wickes store. Over the following decades, Wickes experienced a few major milestones including their successful listing on the London Stock Exchange and a couple of acquisitions; the latest one being current owner Travis Perkins. Wickes also tried their hand at international expansion but decided to focus exclusively on their UK operations to give the best possible service to the British public.
The Wickes Online Shop
Now with more than 220 stores across the UK, Wickes has a strong presence across the country and is a place for DIY enthusiasts to compare product ranges and prices against competitors like B&Q. The online store at www.wickes.co.uk sells all the same core DIY supplies, tools, and kitchen and bathroom installations as their brick and mortar stores. Speaking of which, head to the store locater page and select your town or enter your postcode to find out where your nearest Wickes store is.
Key Product Ranges and Brands on Wickes.co.uk
Top categories in the orientation menu of the online shop include:
- Kitchen – A digital showroom highlighting Wickes’ range of ready to fit kitchens, worktops, sinks, and appliances.
- Bathroom – The bathroom version of Wickes’ online showroom, featuring bathroom suites, basins, and taps.
- Building Supplies – Where professionals can grab bricks, cement, plaster, and roofing materials.
- Gardens & Landscaping – Everything for the garden from fencing and paving to sheds and lawn mowers.
Other top categories are pretty much self-explanatory like Flooring, Tiles, Doors, and Paint.
And here’s a list of the top brands you’ll find in the online shop:
Regular Deals from Wickes
Simply head to the offers page if you want to discover the latest discounted products, multi-buy offers, and clearance stock. Lots of people would like to know when’s the best time to buy a new kitchen or bathroom from Wickes and holding off till Easter or Christmas sales events are a good idea but Wickes also runs monthly promotions so you might not have to wait.
Ordering Products on Wickes.co.uk
There’s no need to register for membership on wickes.co.uk to place an order, although you’ll get the option to do so during the checkout process. If you prefer, you can simply enter your e-mail address for the weekly newsletter and find out about the latest offers and deals. Or enter your contact info on the catalogue page so you can receive a printed copy and browse through the wider range of products at home. If you see something you like but it costs more at Wickes than another store, let them know and they will match the better price. And if you spot items advertised elsewhere for cheaper, let the team at Wickes know about it within 7 days of your delivery and Wickes will refund the difference.
What’s more, Wickes Black Friday sales event at the end ov November is a fantastic time for bargain hunters to grab online-only deals.
Wickes – Accepted Payment Options
Wickes is happy to accept payments made by MasterCard and Visa credit and debit cards (this includes Visa Electron), plus Delta and Maestro debit cards. You’ll have to pay in store if you want to pay using an American Express credit card.
Wickes – Shipping Policy
Apart from bulky products, Wickes offers standard next business day delivery, which is free if your total order comes to at least £50 and if you order before 17:00 Monday to Thursday. Pay an extra £5 and you can get items delivered on Saturday or request a morning arrival. Bulky items like building supplies may still qualify for next business day delivery as long as they are in stock, whereas big and bulky products can take up to 7 days to get to their destination.
Cancellations and Returns at Wickes.co.uk
If you’re quick enough, you are free to cancel an order before it gets dispatched. And if you receive the wrong items or a defective product, or even if you decide you no longer want to keep the items you purchased, you can request to return them to Wickes for a full refund as long as you do so within 30 days and the items are in full resalable condition. To return an item, simply follow these steps:
- Contact Wickes customer service as soon as possible either via e-mail at [email protected] or on the phone using the number 0330 1234123.
- The customer service representative will help arrange a collection of your items to save you having to post them. Faulty goods will be collected free of charge while returning unwanted items will be at your expense. The current price for collection is £22.
- When Wickes agree that the items have been returned in proper condition, they will process the refund into your original payment card within 30 days.
Of course, you can bypass these steps if you are able to head down to your nearest Wickes store and ask for a refund at the service counter.
Wickes on Social Media
You can find profiles of the British DIY specialist on these social media pages:
The Wickes Help & Advice Blog
Part support and part blog, the Help & Advice section of the Wickes store is a handy, one stop reference page for answering all of your support queries as well as getting inspiration for your next DIY job. There are product reviews, how to guides, educational videos from the experts, and legal information regarding home and garden improvement projects. If you check out the page at, you’ll be able to find and download inspirational and educational guides in high resolution detail.
Contacting Wickes Customer Service
If the information in the Help & Advice section still doesn’t satisfy your query, you can get in touch with the Wickes customer service team by submitting the online enquiry form. If you’d prefer to e-mail from your personal e-mail client, send your question to [email protected]. Alternative contact methods include popping into a nearby store, phoning customer support on 0330 1234123 (hours are Monday to Friday 8:00 to 20:00, Saturday 8:30 to 17:30, and Sunday 10:00 to 16:00), or inquiring in writing by post:
Wickes Customer Services
Northampton, NN4 7JE
If you would like to stay updated on all the best deals for products available from wickes.co.uk, bookmark and regularly check the special Wickes merchant page on HotUKDeals.