Zalando is an online fashion retailer, specialising in making designer fashion affordable. Their product range includes a full range of clothing, footwear and accessories for men, women and children, with plenty of discounts and regular sales. All of Zalando’s latest offers are collected at their HotUKDeals pages. read more
I own this jacket and can attest to the quality. The leather is amazing for the price. It's made in Germany I believe. The tan is all natural made from wood and things like that (I can't remember exac…
Women’s Lingerie – Includes push up, balconette, t-shirt, triangle, underwired and strapless bras, with colourful, romantic and basic selections.
Men’s Clothing – Includes t-shirts, shirts, jeans, trousers, shorts, swimwear, jumpers, cardigans, jackets, suits, ties, coats, underwear, socks and sports clothing. Also includes a section for Big & tall men.
Kids – Includes clothing like jackets, jumpers, t-shirts, trousers, jeans, skirts & dresses, sports clothing, underwear, swimwear, socks and tights. Also includes plenty of footwear options and accessories like backpacks, gloves, belts and hats.
All sections can also be filtered to include Premium items from leading brands as well as those items that are currently included in the Zalando sale.
There’s also an Inspiration section featuring style ideas and popular combinations, along with a New section featuring the latest additions.
Brands On Offer at Zalando’s Online Store
Zalando stock most of the world’s most famous clothing brands. Big names available at Zalando.co.uk include:
You need to register with Zalando before you can pay, but this is worth the extra time, as it allows you to manage your orders and members also receive regular discounts via the Zalando newsletter that you can subscribe to on their home page.
The Zalando Lounge Loyalty Scheme
Zalando run the popular Zalando Lounge service for regular customers, which delivers exclusive sales and regular style updates. This includes Live shopping events that only Zalando Lounge members can participate in, often including just-released designs from major labels. If you want to take advantage of the offers in the Zalando Lounge you need to register on their website.
The best place to look for Zalando’s latest offers is by heading to the Sale section on their website. You can easily filter all of the deals by product type, size, colour, price range and brand.
Zalando run plenty of promo codes, and offers all newsletter subscribers a discount, so it’s worth signing up.
Zalando also run seasonal, Christmas and New Year sales, so it’s always a good idea to check back at these times of year. Another good time to check their store is around the Black Friday retail event. Held every year in late November, Black Friday sees online retailers slashing their prices, and Zalando is no exception. There’s no better time to snag a fashion bargain.
Payment Methods Accepted by Zalando
Customers making a purchase from zalando.co.uk can use the following payment methods: MasterCard, Visa Credit, Visa Debit, Solo, Maestro, American Express and PayPal. All card payments are protected by strong SSL encryption and 3DS authentication, which should shield them from cyber-criminals.
Shipping Options from Zalando.co.uk
Reliable, fast delivery is Zalando’s major selling point. All Standard deliveries are free of charge and should arrive within 2-4 working days of your order being placed. Deliveries will arrive between 8:00 and 20:00 from Monday to Saturday.
Parcels can also be picked up from a local Hermes collection point. To find your nearest pick-up location, just search on their parcel shop finder. If you do choose to collect, remember that you’ll need ID such as your passport or driving licence.
Express deliveries are also available and should arrive the next day if your order is placed before 12:00 noon the day before. This service is provided by DHL and comes with a £5.95 charge.
All orders can be tracked. For Express orders, you will receive a confirmation e-mail telling you that your items are on the way. This should include a tracking link from DHL, which can be used to find out where your order is.
Returning Items to Zalando
Zalando have a very generous returns policy, and will accept returns within 100 days of receipt. However, if you want a refund or exchange, your item(s) must be unworn. This does not include a single occasion when customers try items on to see if they fit.
All returns to Zalando are free of charge and making a return is simple:
The first option is to register for a home pick-up. To do so, log into your Zalando account.
Click on “Return item” and then “Return your products now.”
Select the items that need to be returned and choose the home pick-up option.
A home courier will then attend your home on an agreed date, and may arrive any time between 8:00 and 20:00.
The second option is to return your items via Hermes ParcelShop. To do so, follow the procedure above.
Instead of choosing a courier, choose the Hermes ParcelShop option.
Now, either fill out the returns label you received with your products, or print out a new one (the link is included in the returns process). Attach this label to your package.
Another way to stay up to date is by signing up for Zalando’s newsletter or joining Zalando Lounge.
Using the Zalando App
The Zalando app is an excellent way for mobile users to shop and manage their orders and is available for iOS, Android and Windows phones. You can use it to compare prices at other stores, read inspirational style features and see just-in items. Download it from the iTunes, Google Play or Windows Store.
If you have a customer query or feel the need to complain about the service you have received, you can easily reach Zalando’s customer care team:
You can reach Zalando UK via e-mail at [email protected], by telephone at 0800 4725995 (8:00-20:00 from Monday to Friday) or by using their online e-mail contact form. You can also write to Zalando´s customer service team by post at:
31-35 Kirby Street
London, EC1N 8TE
However, if you have a simple question about ordering, delivery or returns, Zalando’s FAQ section should be sufficient. You can find it on their website.
Zalando may well be the number one online fashion retailer in Europe, offering a huge selection of men’s, women’s and children’s designs and running a wide array of discounts and flash sales. If you want to find out about their latest offers, check out the Zalando listings at HotUKDeals and never miss a single deal.