Attractive Clothing for Good Prices
Zara was founded in Spain in 1974, opening its first outlet in the Galician city of A Coruna. Since then, it’s hardly looked back. Led by founder Amancio Ortega, Zara made a name for itself by retailing designer fashion at regular prices. The company pioneered new ways of designing and marketing outfits, taking them from the design stage to stores in a matter of weeks. During the 1980s and 90s, Zara stores appeared across the world, and the UK became a crucial market. Nowadays, there are more than 60 Zara shops in the UK and the company runs a thriving online boutique as well at www.zara.com. If you love designer quality clothes and want to shop for bargains, it’s a site that you should always have in mind.
Where to Buy Zara Products
Zara offer a mixture of retail stores and online shopping. If you want to see the clothes you buy in person and feel the materials used to create them, there are 68 Zara stores located around the country. The easiest way to find a shop near you is by using the company’s store locator tool which uses Google Maps to show you how to reach your closest outlet.
Alternatively you can log onto Zara’s UK online store at www.zara.com and start checking out the company’s product categories.
Product Categories at Zara.com
Zara has an extremely ambitious product range, with apparel for men, women and children, and including virtually every kind of clothing item you could think of. Product categories at the Zara online boutique include:
- Women: An umbrella category that includes outerwear, blazers, coats, dresses, jumpsuits, tops, trousers, jeans, skirts, bodysuits, shorts, knitwear, t-shirts, sweatshirts and gym clothing. Beyond that they also offer shoes, bags, accessories and even fragrances. The catergory includes a basics section too that features suggested outfits for everyday wear as well as a "Trending now" section highlighting cutting edge, popular designs.
- Men: This section focuses on men’s outerwear, jackets, bomber jackets, blazers, suits, shirts, ties, cardigans, sweaters, trousers, jeans, shorts, t-shirts, polo shirts, sweatshirts and jogging outfits. Similarly to the women's category, you can also browse shoes, bags, accessories and grooming kits. There’s also a similar basics section and themed sections like "Boho LA" or "Knits for autumn".
- Trafaluc (TRF): Here you'll find a separate collection targeted at younger women, which displays items like leather skirts, blazers, skirts, dresses, jeans, t-shirts and sweaters. Also includes an "Ungendered" selection and a special section dedicated to nightlife.
- Children: There is clothing for children up to age 14. Divided into boys and girls ages 4-14, sections for baby boys and girls from 3 months old to 4 years and "Mini" for newborns. Highlights everything from sweaters and jeans to playsuits, jogging bottoms and coats, as well as special sub-collections like "Denim to play".
Along with these basic categories, Zara also has a "New-in" section. This is where the company announces its famously well-received new fashion lines. Due to their fast design processes, Zara’s range is constantly changing, so fashion fans will want to bookmark this section.
Another extra area of the website is "Join life", which is Zara’s environmentally sustainable fashion range.
All of Zara’s products are designed and manufactured in-house, so there are no additional brands available at the Zara online boutique, just collection after collection of affordable designer-chic.
Making a Purchase from Zara.com
Buying items from the online boutique is quick and easy. Just browse the website for clothing that catches your eye and click on the item. Choose the size you need, then press "Add". After doing that select the "See shopping bag" button and click "Continue". At this point, you can either choose to register with Zara or make a purchase as a guest.
Zara’s Loyalty Scheme
Signing up for zara.com makes sense if you are a fan of the company’s designers and want to be first in line when new products are announced. That’s because members receive the Zara newsletter, which is sent straight to their e-mail inboxes. Signing up also entitles you to track your orders and makes cancellation or applying for refunds much easier as well
Sales at Zara.com
Although Zara specialises in making their products as affordable as possible, the label also runs regular sales throughout the year, as well as the usual seasonal discount programs.
To find out about ongoing sales, check the "Special prices" section under men, women or children. Here, Zara highlights a few current bargains along with suggestions about how to wear them.
Zara also participate in the Black Friday retail event every November. If you want to enjoy some vast reductions on designer apparel, that’s a great time to check their website.
Payment Methods Accepted by Zara
When purchasing items from the Zara online boutique, the following payment methods are accepted: Visa, Mastercard, American Express, PayPal and Apple Pay, along with Zara gift cards.
All card payments are SSL encrypted to provide security for customers, while Visa and Mastercard payments are also protected by Secure Electronic Transactions.
Shipping Options from Zara
Zara offers a range of delivery options for its customers. The cheapest option is to have Zara deliver your item(s) to one of their stores. If you choose in-store collection, there is no delivery charge. All you need to take with you is the card you used to make the purchase. Items should be ready within 2-3 working days. If you need your items delivered to your home or office, standard delivery takes 2-3 working days and costs £3.95 per shipment.
Express delivery is the fastest option and will arrive between 1 and 2 working days after the order is placed, costing £9.95 per shipment. All orders can be tracked until they reach their destination. To do so, log into your Zara account and choose the 'my orders' section. If you haven’t registered with Zara, tracking is still possible but more complicated. You’ll have to find the original confirmation e-mail, and then click on the tracking link in the message.
Zara informs all customers when deliveries are scheduled. You should receive an SMS message before an in-store collection, and your courier will send an SMS on the day of a home or office delivery.
Returning Items to Zara
Zara try to make returning unwanted items as easy as possible, giving customers 1 month to make any returns and charging nothing for postage.
If you want to make a return, you have three options:
- The first method is to take your items to a local Zara store. This can be any Zara outlet, but remember that you’ll need your receipt, whether it is printed out or presented to staff on a mobile phone screen.
- The second option is to arrange a home collection. If you take this route, you’ll need to log into your Zara account, find the order that you’d like to return, and follow the returns process outlined there.
- Thirdly, you can drop off your package at Royal Mail parcel offices. To do so, you’ll need to make a returns request as above via your Zara account. Zara will then send you a returns label, which needs to be attached to a parcel containing your items
Zara’s Social Media Presence
Zara depends on its ability to retain a huge community of fashion fans across the world, and social media is a key element to the company's marketing effort. If you want to know about the latest designs or you don’t want to miss out on short-lived sales, following Zara's channels is a must. You can find Zara at:
The Zara newsletter is another equally good source of information. When you sign up with the label, you will be automatically added to their mailing list and it’s easy to remove yourself via your Zara account.
Zara also regularly publishes "Editorials" explaining the thinking behind their latest collections, the materials they've been using and how to wear their outfits. If you want to get the most out of your Zara purchases, it's a handy section to bookmark.
Using the Zara App
Unsurprisingly for such a fast moving, forward-thinking fashion label, Zara has a slick, easy to use smartphone app for fashion fans to take advantage of. You can download the Zara app from the iTunes or Google Play Store. It enables you to flick through the current Zara collections, manage your orders and much more.
Zara has also launched an app for Windows 10 based phones and PCs which can be downloaded from microsoft.com. They even have a Blackberry based app that can be obtained from Blackberry World – so all handheld devices should be covered.
Whether you have a complaint to make or want to compliment Zara on their creations, getting in touch with the company shouldn’t be hard. You can reach them by:
- Phone: 0800 0304238 (Monday to Friday 8.30am-7.30pm, Saturday 10am-16pm, closed Sundays)
- E-mail: A customer form is available on their website.
- Live chat: Available 8.30am-7.30pm weekdays and 10am-16pm on Saturdays at the Zara website.
- Zara UK
120 Regent Street
London, W1B 5FE
If your enquiry regards payment, shipping or returns, the Zara buying guide could provide the answers you're looking for.
Freshen up Your Clothing Collection with Zara Discounts
Zara is one of the UK’s favourite fashion labels, creating fresh, attractive and totally contemporary designs for men, women and kids alike. The company regularly offers promotional discount codes and runs major sales.