My 8 year old has bought 6000 points on his new xbox!

Posted 3rd May 2011

My son has been buying points on his new xbox. 6000 to be exact, which I believe is £51!!
As you can imagine, I'm not very happy about it and wondered if Microsoft live will refund my money (or some of it as he's already spent 2000 points)
I think it's really bad that he has been able to do that! You have to set up an account to play the xbox, and for him to have been able to buy that (by mistake, as he didn't realise) without having to put in a a pin number / ccv number I think it's disgusting
What do you think?

81 Comments

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dcx_badass
3rd May 2011
I think it's your fault for adding card details to his account and leaving him unsupervised with it.
JonnyTwoToes
4th May 2011
Wotwot123
This thread sums up most people on here, people who disrespect others, … This thread sums up most people on here, people who disrespect others, very anti-parent on here, maybe because the haters will never have a child? And if they did, it will most likely have disabilities?

Letting that stand Mods? I think that's one of the most disgusting things I've read on this forum.
Anonymous User
4th May 2011
ivegotalobon
Ridiculous moderation of what professes to be a family forum.

With a username like that, your comment carries little or no weight. However as always, we're only mods and if you have an issue to raise, please do so in feedback or via the Contact Us option.
pinkleponkle
3rd May 2011
I find it amazing just how many people make an idiot of themselves and then post on here to highlight it. I would have thought you would have swallowed the stupidity of putting a credit card on your child's xbox rather than publicised it.
Anonymous User
3rd May 2011
dcx_badass
I think it's your fault for adding card details to his account and … I think it's your fault for adding card details to his account and leaving him unsupervised with it.

Agreed, my children have had Xbox live since young, they have never bought because i told them if they bought them I'd sell their Xbox's to pay the debt. But I'm a mean mama
Jace_Phoenix
3rd May 2011
report your son to the police and then call credit card company and say your card was used without permission, or accept it was possibly your fault and take it out his pocket money.
Anonymous User
3rd May 2011
mcnally32
Lot Spot on. You should be expect to be pecked to death when posting … Lot Spot on. You should be expect to be pecked to death when posting something that was a genuine mistake because if you read the misc here a lot you'll realise the regular posters never make mistakes.I agree you should probably have to put your security number in when buying things, which is common practice when using a CC. However MS can't be held responsible. Your fault.Be careful though because this happened to my sister, the exact same thing. Only MS wouldn't cancel her sub until it was up, and wouldn't take the card off file without a fight.

Re: people on the misc never making mistakes...

I make mistakes. Plenty. Just not utterly moronic rediculous mistakes like those detailed in this thread, and if I had made such a moronic mistake, I wouldn't have the audacity to blame someone else for my own stupidity.
Anonymous User
3rd May 2011
great parenting in the thread.

I'd like to like dcx's post, but I can't bring myself to do it. It's the thought that counts.

Hope microsoft rip you off some more OP, because its all you're own fault.
souljacker
3rd May 2011
Agreed, I've never had a card on my account

hornblowerracing
You do not have to add card details to open an Xbox Live account.That is … You do not have to add card details to open an Xbox Live account.That is what the prepaid cards are for.You also get a free month when you first set the gamertag up, to give you time to arrange this.A little research goes a long way.
mcnally32
3rd May 2011
Lot
master_chief
You'll get no sympathy from MS and of course you'll be vilified for not … You'll get no sympathy from MS and of course you'll be vilified for not knowing everything about modern technology on this forum...

Spot on. You should be expect to be pecked to death when posting something that was a genuine mistake because if you read the misc here a lot you'll realise the regular posters never make mistakes.

I agree you should probably have to put your security number in when buying things, which is common practice when using a CC. However MS can't be held responsible. Your fault.

Be careful though because this happened to my sister, the exact same thing. Only MS wouldn't cancel her sub until it was up, and wouldn't take the card off file without a fight.
mcnally32
4th May 2011
vibeone
Re: people on the misc never making mistakes...I make mistakes. Plenty. … Re: people on the misc never making mistakes...I make mistakes. Plenty. Just not utterly moronic rediculous mistakes like those detailed in this thread, and if I had made such a moronic mistake, I wouldn't have the audacity to blame someone else for my own stupidity.

Personally i don't think its utterly moronic to think that you'd need to put a card CCV in to make another purchase. Basically every website and e-purchase requires this. I can see how the OP would have thought the same.
Anonymous User
4th May 2011
live & learn Im afraid, we had a similar situation last year when our (then) 13 year old son decided to buy a load of points for fifa, we knew nothing about it until the credit card bill came with over £150 extra on it!
we didnt bother trying to re-coup any money from Microsft purely for 2 reasons....1. It was our fault for leaving the credit card details on the damned xbox. 2. Microsoft wouldnt be the slightest bit interested!
He had to pay half the money back over the months out of his paper round & pocket money, we paid the other half as we were partly to blame too!
Anonymous User
4th May 2011
aScottishBloke
You could always requote it oOI'm sure members can/will form their own … You could always requote it oOI'm sure members can/will form their own judgement though.

Its a bit over the to in my opinion and adds nothing to the discussion, the whole comment is pretty rude to be honest..... that's my judgement
Anonymous User
4th May 2011
aScottishBloke
You could always requote it oOI'm sure members can/will form their own … You could always requote it oOI'm sure members can/will form their own judgement though.

Ridiculous moderation of what professes to be a family forum.
Anonymous User
4th May 2011
aScottishBloke
With a username like that, your comment carries little or no weight. … With a username like that, your comment carries little or no weight. However as always, we're only mods and if you have an issue to raise, please do so in feedback or via the Contact Us option.

Touche, I have however previously enquired about changing it before i started trading on here and the general answer is 'no you can't change it'

I then considered scrapping this one & starting a new one, then that would be banned as a multi.
(edited)
Anonymous User
3rd May 2011
classic
master_chief
3rd May 2011
You'll get no sympathy from MS and of course you'll be vilified for not knowing everything about modern technology on this forum...
Jetpac
3rd May 2011
set up the parental controls on the system
NUMBER8GAMESTER
4th May 2011
You should sell some your sons PS3 or XBOX games to CEX to get the fifty quid back, ask the boy which games he likes the least and then do a evil Santa style heist when he's asleep. Let him enjoy the 6000 points, I bet all of his friends are jealous.
dcx_badass
4th May 2011
Amazon don't require it and I don't think play does either.
whatsThePoint
4th May 2011
Do you have a dog you can blame by any chance?
kotaku.com/!5395500/microsoft-refunds-dog-shopping-spree-grants-k9-gamertag
cdm22
4th May 2011
Wotwot123
This thread sums up most people on here, people who disrespect others, … This thread sums up most people on here, people who disrespect others, very anti-parent on here, maybe because the haters will never have a child?On PSN, even with card details you can have a password lock on there so even if it's stored, you need a pass or it can't be used (BTW, comment all you like about PSN hacking #care) This is a **** mistake, so erm, yeah, mistakes happen IRL. You know, the "real" life haters.Come to think of it, maybe it's because the OP has £51 people are hating because they are poor?P.S. Comment all you like, I never read replies on here anymore.

The original post sums up a lot of people who try to blame someone else for their own failings. People should be responsible for their own actions. The only person on here that has said anything vaguely disrespectful as far as I can see is you. Yes mistakes do happen, the mistake here was setting up the account in the first place online with a card when you don't need to. Leaving it then in the hands of an 8 year old is just asking for trouble. Lesson learned, time to move on.

(edited)
boothy
4th May 2011
JonnyTwoToes
You are very simple Boothy.

and you are very overweight and live in Leicester,but I still speak the truth
Anonymous User
4th May 2011
master_chief
There's a whole process to purchase something off those sites that makes … There's a whole process to purchase something off those sites that makes it very clear you're spending real money off a credit/debit card. The difference with Live is, and it's very deliberate by Microsoft, is that you're not spending money but points.

Sorry I don't agree. And CV2 wasn't implemented to make it clear you were buying something either.
Anonymous User
4th May 2011
I don't think it's disgusting that you don't have to put a ccv no in, plenty of companies esp those based abroad don't ask for one, I'm surprised he managed to buy them though, I couldn't even renew my sons xbox live sub via dashboard, just couldn't get my card registered, but then my son has to work the dvd recorder for me cos I can't. I cant play console games very well, but I'm lethal with tiddlywinks
master_chief
4th May 2011
The problem is it relies on controls not set by default and relies on the parent knowing the ins and out. I agree parents should know this but I also believe parents should, more importantly, know advanced first aid but how many do?

It's a harsh lesson for the OP and everyone this happens to on Live or iPhones etc etc but it doesn't change the point that there should be some responsibilty from these companies too.

Lets face it though, you all get your kicks out of being insulting in these cases, not just dishing a bit of tough love.
hartlyhare Author
3rd May 2011
but you have to add credit card details to open an account - as he doesn't have one he uses ours
Anonymous User
3rd May 2011
Yeah would have to agree I'm afraid, it was a little silly to leave a credit card on an 8 year olds Xbox! By all means try calling MS but I wouldn't be surprised if they refused to refund, after all points are sold stating there is no refund given.

It might be worth you checking out the Parental controls available on the Xbox - support.xbox.com/en-…spx

(edited)
WheresMeNuts
3rd May 2011
dcx_badass
I think it's your fault for adding card details to his account and … I think it's your fault for adding card details to his account and leaving him unsupervised with it.

Who's to know the kid never used the parents card without permission & so I think Microsoft would give a full refund if you where to contact them & say you never gave permission.
richp
3rd May 2011
WheresMeNuts
Who's to know the kid never used the parents card without permission & so … Who's to know the kid never used the parents card without permission & so I think Microsoft would give a full refund if you where to contact them & say you never gave permission.

if they never gave permission then surely it would be classed as theft & still not Microsoft's problem.
hartlyhare Author
3rd May 2011
yes but you have to have an account and enter credit card details!! How am I supposed to know you can just buy things willy nilly without having to your details again!! Only bought the bloody thing Monday afternoon! And that's because the playstation had the YLOD.
hartlyhare Author
3rd May 2011
he didn't know what he was doing, and we didn't realise that it was quite that simple to buy stuff ...............does anyone know the number to contact them? I've just been going round and round on their website and not getting anywhere in finding it
hornblowerracing
3rd May 2011
You do not have to add card details to open an Xbox Live account.

That is what the prepaid cards are for.

You also get a free month when you first set the gamertag up, to give you time to arrange this.

A little research goes a long way.
Jetpac
3rd May 2011
Op save your effort and time on the phone.
Tehy will not refund you, all purchases are final on the Xbox market place.

They will only tell you that it is up to you to supervise or make sure the parental controls are activated.
Risto_08
3rd May 2011
Contact Microsoft

I can't imagine they will do anything though.
teraomi
3rd May 2011
As others have posted, no chance of refund. MS do make it clear when purchasing the points. You deemed it Ok to make the account online (only need for CC details) so they will say its was your decision to let him spend.
There are parental controls on the console, you may want to give them a look as by the sounds you have made the account gold which lets for online play with others. No doubt "adult" themes will be encountered which will only make you even more angry and want to blame someone.

Unfortunately a little reading before hand may of saved you the money and anger.
Anonymous User
3rd May 2011
I think it's disgusting
Absolutely agree.

You didn`t bother reading the T&Cs/instructions, you didn`t bother supervising your child, now you want to punt the responsibility for your child`s actions, and your own inaction, onto someone else.

I`m with you 100%, that is disgusting.
Anonymous User
3rd May 2011
vibeone
I'd like to like dcx's post, but I can't bring myself to do it.

ditto
Anonymous User
3rd May 2011
Unfit to be a parent based on this thread. Good mind to PHONE THE POLICE.

I really hope Microsoft don't give in. I'm almost certain they won't, which is good.
PraxxtorCruel
3rd May 2011
You'll accomplish nothing by phoning them, it's the hard truth. Just let it go and use the parental controls the xbox offers to stop this from happening again. My little brother racked up 700quid on his mobile phone using the internet LooL. This was on holiday abroad