Posted 22nd Jul 2009
I read somewhere that under the EU law in Britain we are covered by an extended warranty period, and not just 1 year as said by most companies.
Not exactly sure on how to go about it, would you need to quote the law in order to enforce it on a company refusing to acknowledge it, and how long is the actually law. Im guessing that a receipt would be needed to prove original purchase was made?
If it actually is longer than 1 year, im sure there would have been alot of people quoting it when people post faulty items here
Not exactly sure on how to go about it, would you need to quote the law in order to enforce it on a company refusing to acknowledge it, and how long is the actually law. Im guessing that a receipt would be needed to prove original purchase was made?
If it actually is longer than 1 year, im sure there would have been alot of people quoting it when people post faulty items here
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sorted byactually under SGA its 6years technically in the UK, but after 6months the onus is on the buyer to prove there was something defective before it was bought other than by wear and tear or accident and you might have to prove this in a court of law.
The 2 year EU warranty period is much more cut and dried. It's just that most retailers are not aware of it and you may have to stand your ground to get your rights, as per the guy with Tescos:
have a read:
guardian.co.uk/mon…tee
anytime, just remember not to mix up manufactuers warranty with the contract made with where you buy the item. As it only applies to the latter, thus when you read 1years manu. warranty thats legal and fine. :thumbsup:
what you mean how can they prove? who? prove what contract?
if you mean the contract between the buyer and seller then its obvious...the receipt/invoice or of course what a lot of people dont realise a bank statement. :thumbsup:
It just seems difficult to prove anything and to enforce the 2 year law
The manufactures "1 yr guarantee" is that retailers so generously "give" you is in addition to your rights under the UK Sale of Goods act - and the EU directive(?) not instead of.
Take proof of purchase and stand your ground. They will try to fob you off with "sorry out of the 1 yr etc" knowing full well your rights under the above and taking advantage of your ignorance and not wanting to make a scene.
z
Goods must be
As Described
Fit for purpose
Reasonably durable
If not then its down to the seller to put right.
Depending on the goods, that can last up to SIX years (Statute of Limitations) although as time goes by, you could reasonably only expect a repair rather than replacement.
Here's some links to the wording:
johnantell.co.uk/SOG…htm
hmso.gov.uk/Rev…n_1
and a useful one:
berr.gov.uk/wha…tml
and affter 6months from time of purchase remember that the onus changes to the buyer to prove any defect :thumbsup: