Posted 14th Dec 2016
I returned at item from Burton on 9th Dec via a Myhermes collection shop on 9th Dec, but when checking online it still shows as "missing pre-advice", myhermes call centre located in a remote location were entirely useless - anyone come across this issue?
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sorted byFrom their website :
Missing pre-advice: The parcel information has not yet been loaded onto our online system. The parcel has entered and is still moving within our network.
Have you got Facebook,if so send them a private message with the parcel ID number and the address of where it was going,they are quite helpful on there although rather slow as they have got a lot to get through,it can take a couple of days for a reply.
this is the sequence...
09/12/2016 08:34 Dropped off at the ParcelShop
09/12/2016 08:34 Missing Pre-Advice
09/12/2016 08:34 Dropped off at the ParcelShop
09/12/2016 08:34 Missing Pre-Advice
(edited)
OK will give it a try as they directed me back to the retailer for some weird reason.
exactly what I was about to type
I saved you the trouble X)
I tried live chat but unfortunately the redirected me to retailer, I just spoke to Burton and it took a while - a backlog meant that the refund hadn't been actioned yet, but they did it over the phone!!! All good thanks for the advice guys!!
The tracking has been up the wall with Hermes the last couple of weeks,so is that all it was,they'd received it and the tracking hadn't updated.......