Just venting here. I got the Black Friday offers leaflet this week and there were a few items that were listed with Lidl Plus offers i.e Jumper, Socks and i thought that by using the Lidl Plus app at the checkout the discount would be applied . Now on my phone it only showed 5 items that i needed to activate and thought the price would be adjusted at the till but upon checking my receipt at home the discount was not taken off.
I then rang customer service and waited til it went through the options twice and chose option 6 0203 966 5566 and spoke to a sales consultant who was very nice and put a £5 credit on my account and i expressed my frustration at having to activate these deals WHEN really you would think that it would just be discounted when using the app.
The upshot is if nobody complains they will not do anything to put this right SO if you have been ripped off then give them a call and they will credit you and hopefully put things right in the future.
Rant over
I then rang customer service and waited til it went through the options twice and chose option 6 0203 966 5566 and spoke to a sales consultant who was very nice and put a £5 credit on my account and i expressed my frustration at having to activate these deals WHEN really you would think that it would just be discounted when using the app.
The upshot is if nobody complains they will not do anything to put this right SO if you have been ripped off then give them a call and they will credit you and hopefully put things right in the future.
Rant over
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sorted by1. You get a free item for spending xxx amount which conflicts with another offer. This only allows you to activate one offer. If it didn't it would get confusing and/or only discount the cheapest which isn't ideal.
2. Say one day you can't carry much shopping and/or don't want to spend to much but need the item on offer at that time, or even only one on the shelf, it's best to not activate the offer if you know you'll be going back again as you can then get 2+ and save even more as codes are one time use.
For example free bakery item with 3 for £1.50 on brownies.
3. Maybe you never had the product before and want to try it first before you buy multiples, again buying one to try is less discount than buying 2+ if you like the product.
Hope they make sense as they're some reasonings I can see the logic of de/activating the vouchers.
Having said that I've once been in activated the coupon and it still didn't come off, even on app it said invalid with the product visible.
On another side note, this isn't just Lidl, many reward apps make you activate an offer because of conflicts/deals on etc.
Yes it can be frustrating but just read it and hit the right buttons....and just FYI I have made the mistake of not activating too when I thought it was, but whatever was my fault. (edited)
If you want the Nectar or Clubcard prices you have to present your card/code (opt in at the till)
If you want companies to send you emailed vouchers and codes, usually agreeing for them to use your details. Opting in
They won't give you something for free if they can help it, even if they advertise it as being available