I purchased a Nintendo DS for my 5 year old daughter, but after about 1 week she put the game in the wrong way in the game slot.
We got the game out ok and when we insert another game now, it keeps saying please insert game or something of that nature. As it was only about two weeks old I returned it to Nintendo for repair, but the have just sent me a letter to say it will cost £53.85 and that the fault is Pin Connector DS slot defect
I can a) not believe it would cost so much and b) why the DS in not designed so you can only enter the game one way.
Does anyone know if you need a special tool to take them to bits as I have asked them to return it un-repaired as I am not paying that!!
It will only need the pins adjusting slightly i think so if I can take it to bits should be able to sort it ok
Can you let me know of any websites to give me the information to dismantle or a special tool that I will need.
Many thanks
Adrian
We got the game out ok and when we insert another game now, it keeps saying please insert game or something of that nature. As it was only about two weeks old I returned it to Nintendo for repair, but the have just sent me a letter to say it will cost £53.85 and that the fault is Pin Connector DS slot defect
I can a) not believe it would cost so much and b) why the DS in not designed so you can only enter the game one way.
Does anyone know if you need a special tool to take them to bits as I have asked them to return it un-repaired as I am not paying that!!
It will only need the pins adjusting slightly i think so if I can take it to bits should be able to sort it ok
Can you let me know of any websites to give me the information to dismantle or a special tool that I will need.
Many thanks
Adrian
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16 Comments
sorted byI would try takingback to shop first as already suggested, we had two of ours replaced instore no problem.
also suprised my 5yr old hasn't the same thing to mine yet ;-)
hope you can get it sorted out ok, goodluck
I bought it from Amazon so not sure where I stand?
If you only recently bought it I would definetly send it back, raise an issue with amazon telling them that it keeps asking for the game to be inserted even tho its in and ask what to do. I'd imagine they would tell you to send it back for a replacement.
I dunno about anyone else but I've never had a problem getting a replacement from Amazon.
Ok I will give them a call and see what they say. Nothing lost!!
Just called Amazon, Really nice chap I spoke to. What customer service!!
He said i could order another one whilst we were on the phone and he would alter the price to 0.00 and ship it first class. I would then need to send the other one back to them and was going to send me the details of what I needed to do.
100 % customer satisfaction to Amazon and thaks to all of you for your comments.
Well pleased.
Adrian:roll::roll::roll::roll::roll:
Yeah I've never had a problem with them, had an issue with GTA, sent it back to them, waited for a couple of days nothing appeared, had to phone them again, they were very apologetic, said they were very sorry and sent out another one, I reckon my postie nicked the first one, knowing that he'd delivered something similar the couple of days before, or someone at the sorting office.
But anyways they sent me 2 replacements and just asked me to send 1 back if the other arrived, but it didnt. I would have sent it back to them tho especially with how good they were with me.
agreed amazon have brilliant customer services _ bought a George Foreman from them once and the handle broke, they just sent me another one and didnt bother colleting the faulty one