Gave them another go and purchased a New (Other) V11 Absolute for £420. It arrived the day after order. The box had been opened but all components were present and unused. Was able to register with Dyson and get the official Dyson 2 year guarantee. Came with a 5% off code if you buy from their own website rather than through ebay - the code is EBAY5. www.directvacuums.co.uk
I'd read the adverse comments previously and most related to this type of issue or delivering the wrong thing. Other product issues appeared to be resolved amicably and so, if they actually deliver, they don't seem a bad company to deal with.
Heard so many people experience the same thing! Goes back to my point... customer service with direct vacuum is poor!
Update. Received a dispatch email yesterday morning confirming to be delivered on Saturday. Received another email this afternoon advising that their stock system is innaccurate and they have no stock so won't be able to fulfill the order.
Thanks. would be keen to know if you can register a 2 year warranty with dyson.