Ive had their internet for about 14 months - big selling point was no contract. Has been absolutely fine
Been with the broadband service for 4 years, happy to pay full price and stay with them now. Been a near faultless service in that time, occasional self channel changes on the router if speed has dropped. Never experienced throttling of any sort, a constant 74 Mbps Steady signal for streaming purposes,. No threatening letters, no matter how much you download. ,
The contention on their service is abysmal. We were getting less than 2mbps in the evenings, then as soon as I switch on a VPN it would jump to 20mbps, so clearly they are packet scanning and also in contravention to EU net neutrality rules. Customer service is terrible too. We had to write to the CEO before any visible action was taken, and finally after 9 weeks they removed their service from our line and refunded us. In the mean time we were not able to order any other service from another company. They blame BT Openreach for everything, are accountable for nothing. If you do any kind of home working you can expect to have to buy yourself a mobile broadband dongle as upload speeds of less than 1mbps as a matter of routine will force you back into the office in no time. Do yourself a favour and read online reviews, then stay away. You're welcome.
The same was said last year for closure early 2019, then NPower merger then they scrapped that. It’s floating a subsidiary that it will most probably be the majority shareholder in, tax advantages to that as well as holding a separate board to account, it’s all a farce really. Two SSE companies now need to make profit lol they are dependent on each other esp in the SSE Distribution for north Scotland, this is about shifting blame and making that person accountable, doubtful they will sell off North Scotland retail if they eventually sell this new energy retail division off. They will want the cream, sell the rest where it doesn’t have Distribution rights. Frankly it’s all nonsense, a proper Chief Exec would be running the company correctly, not fragmenting it, it’s got massive assets in Distribution in the U.K. and if you can’t make good profit out that you as CE are out your comfort zone on capability. Simplicity is if you hike above RPI customers will leave. 10% hike (lol) that was always going to lose money when you are trying to gain it and market share. Ofgem caps raised, “unsustainable business models” means wants hundreds of percent profit, not a fair deal for a non obligatory utility service, you can go without gas but not electricity. I mean just look at what Ireland done with broadband over electricity, look at SSE selling consumers broadband (excited) There is money in enterprise telecom customers, little in reselling BT Openreach when you pay for the external marketing. Now it’s almost giving fibre broadband away to tie people into its higher rates utility products (lol) The companies a strong company with assets and a absolute poor one in leadership pool. Their plans ?? Reminds me when Alldays was the subsidiary of Watson & Philip Wholesalers, one company had to go bankrupt for the other to profit, the wholesale to retail margins were tiny, Co-op got a good shop footprint out of that at least, with utility customers just move to another, there’s nothing for a bankruptcy administrator to sell of real value with SSE Retail Energy, so are SSE trying to offhive energy retail staff costs and pensions because it certainly seems that way, if it goes under well SSE save a lot of money and start afresh cheap. Expect a new branding/merger then with no reference to SSE, can’t have the parent brand damaged by how they are going to liquidate high wages/pensions in it call centre admin.