If you're surprised, imagine how I feel!!
I am very surprised at your issues with refund. I was £560 in credit in March 2020. I asked for £500 back and it was in my account next day. Then as I was leaving I asked for the rest, when I got the final bill I had to pay them £3.74.
Anyone used LookAfterMyBills (the one where all dragons offered them investment)? The providers they list in their list is never heard about. Wonder what algorithm they use to pull up the list.
At British Gas Green Future tariﬀs are the greenest we have available to help you manage your carbon footprint today. Sign up and as you power your home, you’ll also be supporting a variety of exciting initiatives that help protect our planet. On a Green Future tariﬀ, we’ll match your home energy use with fully-certiﬁed, renewable sources. Put simply, most of your CO2 emissions from your home energy use will be balanced with renewable energy and carbon oﬀsetting, getting your home closer to carbon neutral. And that’s just the beginning. Because with a Green Future tariﬀ, you’ll support carbon-cutting projects at home and abroad. Right now, that means helping UK woodlands through tree-growing projects and protecting an entire hectare 1 of precious Amazonian rainforest.
In the process of leaving Bulb switching to British Gas savings £180 over the year please be aware Bulb installed my smart meters (smeg 2) for both gas and electric last year & still have to send readings manually monthly . customer services always helpful .Only moved to British Gas for the savings.