Descale light on Morphy Richards 43330 power steam elite

Posted 2nd Mar 2017

Seeking advice on my steam iron.

I have a Morphy Richards model 43330 power steam elite.

As per the instructions I have emptied the water tank poured about half tank worth of water swirled and emptied the tank throughly ensured that the screw is tight and switched on.

The descale light would not switch off. Repeated the above process several times but the light would not switch off.

I rang MR helpline and was told to rinse with deionised water. Tried the whole process several times and left it overnight as well with the water in the tank before emptying it.

Rang again and was told that I may have trapped air so was asked to leave the chamber open for two hours before replacing the screw and failing that I would have to replace it with a new iron.

By the way they have a special deal on a new iron for existing customers.

It appears that they are more interested in flogging me with a new iron.

As soon as I switch on the iron from cold some steam comes out but light does not cut out. Steam does not come out after a while.

Any suggestions would be very much appreciated.

Thanks.

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sydney871 Author
2nd Mar 2017
wayners
Can't you use descaling liquid

According to MR helpline and iron instructions I should not use any descaling liquid.
wayners
2nd Mar 2017
Can't you use descaling liquid
devshib
2nd Mar 2017
Try food grade citric acid put in 2 tablespoons in the tank let it heat up then leave over night. I use it in my iron and steam mop and kettle.
sydney871 Author
2nd Mar 2017
wayners
Can't you use descaling liquid

According to MR helpline and iron instructions I should not use any descaling liquid.
sydney871 Author
2nd Mar 2017
devshib
Try food grade citric acid put in 2 tablespoons in the tank let it heat … Try food grade citric acid put in 2 tablespoons in the tank let it heat up then leave over night. I use it in my iron and steam mop and kettle.

Adding any descaling or any other liquid is not recommended. I will try this as a last resort.
jah140893
2nd Mar 2017
I have had this problem with my Morphy Richards iron and have found that you have to fill the chamber with tap water several times and shake it empty over the sink. Bits of scale will come out with the water and you will need to refill and shake until no more bits of scale come out. Then replace the screw and turn on iron. Don't worry if the descale light is still on as it will go off once the iron heats up. If it doesn't go off you will need to repeat the rinsing out of the chamber with water.

(edited)
devshib
2nd Mar 2017
Sounds like they don't want you to descale at all so it goes bang then you have to buy another one. That's crap food grade citric acid is used in foods we eat so it will not do no lasting damage to anything.
sydney871 Author
2nd Mar 2017
jah140893
I have had this problem with my Morphy Richards iron and have found that … I have had this problem with my Morphy Richards iron and have found that you have to fill the chamber with tap water several times and shake it empty over the sink. Bits of scale will come out with the water and you will need to refill and shake until no more bits of scale come out. Then replace the screw and turn on iron. Don't worry if the descale light is still on as it will go off once the iron heats up. If it doesn't go off you will need to repeat the rinsing out of the chamber with water.

Thanks will try this tomorrow. It's a bit annoying to have to do this as I have done it at least 8 times.
sydney871 Author
2nd Mar 2017
devshib
Sounds like they don't want you to descale at all so it goes bang then … Sounds like they don't want you to descale at all so it goes bang then you have to buy another one. That's crap food grade citric acid is used in foods we eat so it will not do no lasting damage to anything.

True. No mention of repair just wanted to sell not only an iron but other stuff as well.
sydney871 Author
3rd Mar 2017
Finally got it sorted. In case someone has the problem this is what I did not sure it will work for anyone else.

Added white vinegar and water to the tank. Gave it a thorough shake and left it for a few hours. Emptied the tank and rinsed with water.
Left the tank open for a couple of hours upside down to let any trapped air to evaporate.

Replaced the screw and cleaned the reservoir ensuring it is correctly placed. Restarted and still the light would not go off.

Started ironing and after about half an hour of ironing it started working.

Not sure if it was a combination of the above but somehow I feel that the design of this iron has not been thought through.

Thanks for all who answered my post.
sydney871 Author
3rd Mar 2017
Finally got it sorted. In case someone has the problem this is what I did not sure it will work for anyone else.

Added white vinegar and water to the tank. Gave it a thorough shake and left it for a few hours. Emptied the tank and rinsed with water.
Left the tank open for a couple of hours upside down to let any trapped air to evaporate.

Replaced the screw and cleaned the reservoir ensuring it is correctly placed. Restarted and still the light would not go off.

Started ironing and after about half an hour of ironing it started working.

Not sure if it was a combination of the above but somehow I feel that the design of this iron has not been thought through.

Thanks for all who answered my post.
Anonymous User
14th Aug 2017
Just had a problem with our steam generator. Descaled several time but light wouldn't go out. Emptied the water tank was and shaked it until I heard the ball bearings drop. Refilled the water tank and its now working fine.
sydney871 Author
14th Aug 2017
Glad you got it working.
Anonymous User
11th Sep 2017
Had the same problem with the light. After reading your posts I decided to bash the unit on the ironing board and it started working. The light went out!
Anonymous User
18th Aug 2019
What screw are you ask referring to？
christine.cummings
31st Jul 2022
I have morphy richards steam elite auto clean generator iron only had it for 2 weeks and the descale light keeps flashing help pleas
sydney871 Author
1st Aug 2022
Suggest you return it. Got so frustrated with mine that I chucked it away as it was showing the descale light quite often and lately it thought that there was no water in the tank although I had filled it up.
ficler1977
4th Sep 2022
Jim_ReevesG9X
3 h, 54 m ago
I found this albeit a long time out of date. I tried using a white vinegar and water mix. Let it heat up and ran steam through the iron which resulted in limescale coming out of the soleplate. I carried on while removing the water tank, turning the boiler over upside down and running stream through the iron until empty. I had to do this three times to probably clear limescale residue from inside the boiler. I think I might once in a while run white vinegar solution diluted with water through it. The descale light is now finally off. I have little faith in companies now deliberately building in this type of obsolescence to generate more sales.
sydney871 Author
5 m ago
Good to know. I finally gave up and got rid of this iron and replaced it with a cheaper Phillips one which works fine. I now fill up with only a ionised water. Seems to work fine.