I can see where everyone is coming from and agree with you....but XD ...... only joking mate
It is flexible... It doesn't mean you can swap to any seat that you like without paying the difference, though. Let's look at it your way but in reverse... You just booked a seat from London to Edinburgh to go see the Fringe festival and it was a whopping £138, and you paid your £12 insurance, making it £150. Two weeks before the Fringe Festival all of your favourite acts have to cancel so you decide not to bother! Rather than lose out, you decide to go up and see your wee ol' Gran that lives there, a week or two before the festival starts so you can spend some time together without the tourists making everything too busy. Now that the tickets are a bargain £38, would you have the attitude that it's all fine and dandy to just swap your ticket, or would you feel robbed of £100? I don't think you'd be OK to just swap, I think you'd want a refund of the £100. I certainly would, as would every other user of this site, I'd imagine.
I assumed that my ticket was flexible once i upgraded, obviously not XD
Have they stopped doing flexible tickets I used to buy those after missing a coach once
I agree with you 100% mate and thank you for posting (y)