CDWOW used to be a pretty good and reliable supplier. Over the last few months I think their service has become appalling. First they transfer to a Cyprus based customer service - good luck in finding someone that can actually understand you. Next the My Orders section of the website goes AWOL for 2 months, so you can't check your orders or order status. Last week they posted saying their was a fault with their customer services phone line - this fault hasn't been rectified, and frankly I don't believe them. They don't answer e-mails and have the cheek to charge your credit card as soon as an order is placed - even if its a preorder. I've had 4 orders outstanding for 8 weeks. These orders just show as Awaiting Despatch. I have no way of cancelling because the phone line is disconnected and they won't respond to my e-mails asking for cancellation. I guess the only way is to contact the Credit card company and place the transactions in dispute. Anyone else had problems with this company recently? I'm going to boycott them in future. Any recommendations for good alternatives??
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