Virgin Broadband - Free upgrades M100 and M200 broadband packages are being upgraded to M125 and M250 (New and existing customers)

Those speed increases are nothing to write home about. You might save a couple minutes here or there on larger files. Unfortunately Virgin broadband has had no competition in last 15years so their prices reflect that. Do the one year contract but advice to immediately use your cancellation as leverage to keep their prices down...

While we're giving Virgin Media tips: if you spot a problem, go to their status checking page. I did this last month when there was a small outage. They reimbursed me £8 on my next bill. It took no effort at all and the outage was minimal.

Everybody speaking about price increases because of the higher speed. That's not the case, its been long over due. They've been getting the majority of streets from the 350 and 500 to the 1gig availability. Once done they've done back to the speed increases.

Also many here seem to think it's hard work getting a good price as an existing customer.

It's easy, firstly only call first thing in the morning never in the afternoon. Second ring the right number, not just any generic one that Google gives you. Thirdly make sure your current mobile number is correct on your account. Then if the UK retentions team don't get you the best offer or one that you agree on. Simply put in a 30 day disconnection. On all your vm services, tv/bb/home phone.

You'll get a call within a few days. They "save you" for another 18 months.

Finally from the people I know at VM, they hold off the price increases only changing them around march/April, it's usually tied in to the RPI increase in the UK. Or If sky hike the price on sports or movies, VM and other resellers have to follow suit, with in 30 to 60 days

Hope this helps

Just changed to virgin broadband yesterday and now CCTV won't work on new router? Any advice grateful. Got hub 3. Was promised hub 5, but typical sales, promising you 1 thing and given another.

For anyone in London, check to see if you can get Community fibre. They have much better speeds and reliability than crappy Virgin. Just switched recently, much better. I'm now paying £25 a month for 1000mbps. (edited)

Someone posted about this yesterday. I did a speed check but didn't notice any change....maybe today!

Edit. Seems to have gone through automatically

(edited)

Yes, I had some disruption last week, and when I tested the speed nest day it was 139Mbit. Just got the Hub 5 also

Price increases here we come again.
Hello retention… (edited)

again, the fundamental question why on earth do you need 100MBps speed anyways unless you live in a barn with hundreds of sheep with head cams live streaming their grazing.

I've been with Virgin since before they were NTL then Virgin - originally had the cable service from Telecential in Wokingham -. I've not usually had much of a problem negotiating discount each year but last year they just wouldn't budge. I eventually set up a new user in my partner's name, which was a lot cheaper. The day before installation they finally caved in and price matched their own price, but I'm still not wild about the many hours of effort it took me to reach that.
Having said that, their services has nearly always been good to very good for me, and each year I look around for something comparable and I just can't meet the price, for the equivalent. If I could live with a Firestick as my only TV I might be able to thibk about it, but at the moment there are no other provider in my area offering the internet speed, and I'm not rural

my contract was due to ran out in few weeks was going from £28 to £47 100MB , got retention deal £26 for 100MB with 4gb 02 SIM included

doing speedtest currently getting 136 down and 20 up

So all round its worked out pretty well no doubt during the contract price will rise by £2-£3

been with them since blueyonder days everyone else can only offer around 60mb so thankfully Virgin service has been great for me as I have no alternative options unless going for lower speed (edited)

Ahhh the pleasure of leaving Virgin, was surprisingly warming.

The joy of saying NO!. After being over a barrel due to a lack of fibre alternatives, and now moving finally moving to one!

Pleasant.

Paying £40pm for 200mb, is that too much? Contract up in March.

The way to be 100% sure if you've been upgraded is to go to the router login page, click "Router status" at the upper-right, then "Operation configuration", then look at the max traffic rates for upstream and downstream.

For example, if you're on M250, the downstream max traffic rate will be 287500061 bps, which is 287.5 Mbps.

If you're not seeing the upgrade, give your router a reboot.

My download still stuck at low 200s, do they have a timeline on when it will all go live?

I think virgin is fantastic. Having used Sky, Plusnet, BT and others over the years, Virgin has been almost rock steady for 3 years.

The previous router was a bit rubbish and needed rebooting once a week. I've had the latest router for a while now and it's faultless.

Speeds are great. Never experienced throttling Apparently we use over 1000gb data a month. Given Netflix, Prime and Disney are always on our 4k HDR OLED TV, and I download torrents, that is probably normal.


Virgin are expensive though. I pay £31/month for £250 and it's increasing in Dec - best they could offer was £38 unless I take other services. I'll be playing the retention game in a few weeks.


Below is on my phone connected to US VPN via Nord. Pretty darn fantastic for M250.

(edited)

Got it recently installed but only got the hub 4.

Might push for the hub 5 but only need it in modem mode due to the WiFi mesh.

Is there a difference between the 4 and 4 if only using modem mode?

I have M100 boosted to M200 with Volt. No change in mine yet.
Anybody already with the Volt boost seen a change?

The upgrades sound brilliant, until they update their packages, suddenly the price will increase substantially! Been there / done that. Originally 50mb and had 2 free upgrades to 100mbit and then 150mbit, they then renamed the deals and guess which price they started charging! Thanks but no thanks

I pay £19 pm for volt 200 with one Wi-Fi pod booster and then £6 pm for o2 sim with 6gb of data - so £25 all in. Getting Hub 5 delivered next week, hoping it improves things as the current hub drops out daily.

Just signed up to virgin media:
1gb speeds
This includes the hub 5
They threw in 3 free wifi extenders
A stream box
10gb o2 sim.
18 month contract
£41.99.

Hope this helps anyone

i have virgin boradband and o2 how do i get the double broadband speed ?

Any news on the higher packages getting faster upload? I'm on the gigabit package, get 1160mb down, but only 50 up. Increasing that to 10:1 would be much better than I have now, and make cloud backup much less painful.

Moving to Virgin media offered me 1gig internet, weekend phone "won't use", a streaming box all for £26!! Better than BT which was costing as 51 pounds!!

Just rang virgin media if I could get a better offer since I'm on M250 and paying £40 a month (been with them since NTL days). Nice guy on the phone said he'll ring me back when their Black Friday deals start and will offer me something great. Should be available to both new and old customers

Ha, I reduced my service from 100 to 50, didn't notice any difference. So I doubt anyone will notice these small increases.

I am on M200. I don't need the speed to be increased, just the up-time and reliability increased.

Virgin rarely get near their quoted speeds a lot of the time. Our M350 drops to as low as 15Mbps when we're barely using it.

And when I join o2 next week it'll get doubled for free 😁

Just in case anyone has any info: anyone know if there'll be an upgrade for 50mb customers like me? Not on the social tariff, just on a basic package. Isn't mentioned so I'm guessing not (and haven't seen an increase today) but strange to be left behind really