Ah alright, thank you for your response
Hi, yes I beleive originally I threatened to leave due to poor service around two years ago, Then they offered me the discountd broadband. I honestly cannot remember what was said but im sure I let them know I wasn't pleased!
I'm on ADSL too & was thinking to upgrade. Did you negotiate this through their retention's team? I gave them a call and chap on the other end offered me the Sky VIP and waived off router/delivery/setup, but said all he could do was £25/month on a 18 month contract. Can you share what you did which I can use as well? (cheeky)
Try the uSwitch broadband speed checker to see what speeds are available from Sky (& other providers) in your area by entering your postcode: https://www.uswitch.com/broadband/postcode_checker/ Also the MSE checker: https://broadband.moneysavingexpert.com
I was with Sky on ADSL Broadband a year ago but switched to Plusnet ADSL purely based on cost. Plusnet has been a nightmare with occasional slowdowns. I believe this is due to Sky having their own (LLU) equipment in my exchange and Plusnet using the BT equipment that most others use. I assume the BT gear is too busy but the Sky gear is less busy. I want to move to fibre now my plusnet contract is ending, does fibre still go through this LLU kit? ie will sky fibre still benefit from the kit that I used to benefit from on sky adsl?