Posted 18 November 2023
Are Amazon likely to act on a thieving driver!
Today my wife and I had various amazon orders being delivered today, 8 parcels in all. One being the Meta Quest Console which required us to give the driver a 6 digit code.
When he arrived he plonked the parcels on the floor and asked for the code which i gave, he then went back to the van and drove off.
However when i put the parcels in the house, there was no sign of the one for the Quest 2 - that parcel was missing.
Been on Amazon chat for almost 2 hours, resulting in telling us to wait 3 days, and to call back Tuesday.
I offered Ring doorbell footage, and have taken photos of the parcels and labels we received, but i get the feel they are going to say we gave the code, so we must have had the item, when that simply is not true.
I had a quick google, and see people have got their money back through charge back in these situations, but just wondered if anyone else has been in a similar situation on giving a code but not receiving the item, and got a replacement or refund without any issue?
I know i may be jumping the gun calling the delivery driver a thief, but i´m sure they have to scan the parcel, in order to know they must ask for a code. If correct he must have scanned it in the van, as he never carried it with the other parcels to the door. All doors were closed, when we went back to the van he immediately drove off.
Amazon said they have no way of contacting the driver, which is ridiculous as not only would it resolve situations like this, in asking them to drive back and deliver it. But also would be a deteriant for drivers to nick stuff........ I guess we were easy targets with 8 parcels it´s not something that is immediately obvious when a parcel isn´t there.
Thanks for any advice, etc that can be given
Btw the £50 gift card was received ok.
When he arrived he plonked the parcels on the floor and asked for the code which i gave, he then went back to the van and drove off.
However when i put the parcels in the house, there was no sign of the one for the Quest 2 - that parcel was missing.
Been on Amazon chat for almost 2 hours, resulting in telling us to wait 3 days, and to call back Tuesday.
I offered Ring doorbell footage, and have taken photos of the parcels and labels we received, but i get the feel they are going to say we gave the code, so we must have had the item, when that simply is not true.
I had a quick google, and see people have got their money back through charge back in these situations, but just wondered if anyone else has been in a similar situation on giving a code but not receiving the item, and got a replacement or refund without any issue?
I know i may be jumping the gun calling the delivery driver a thief, but i´m sure they have to scan the parcel, in order to know they must ask for a code. If correct he must have scanned it in the van, as he never carried it with the other parcels to the door. All doors were closed, when we went back to the van he immediately drove off.
Amazon said they have no way of contacting the driver, which is ridiculous as not only would it resolve situations like this, in asking them to drive back and deliver it. But also would be a deteriant for drivers to nick stuff........ I guess we were easy targets with 8 parcels it´s not something that is immediately obvious when a parcel isn´t there.
Thanks for any advice, etc that can be given
Btw the £50 gift card was received ok.
Community Updates
82 Comments
sorted byI suggest people only use Amazon as a last resort for anything of value. (edited)
The drivers have no idea what is inside the box, so you are over reacting with the labelling. A lot.
Kinda weird to report loss of someone else's property to plod.
Reporting loss of something (that has not come into your possession) implies you have accepted the missing goods are your responsibility.
Observation: S75 qualification will require direct credit payment to specifically Amazon EU S.à r.l., UK Branch which will need to be stated on invoice, but:
if you are confident that you have credible (indisputable?) evidence that the specific subject parcel was not included in the parcel bundle on your doorstep and has not come into your "physical possession" then "passing of risk" has not occurred - enforceable via consumer legislation.
Consumer Rights Act 2015 Section 29
legislation.gov.uk/ukp…/29
Highly unlikely Amazon (and credit provider) would choose to contest genuine non-PoR,
but Amazon's legal processing is so inept (casual / overloaded?) it may not be until well-beyond Letter-Before-Action and court docs land that Amazon positively responds.
Firstly it has been less than 24 hours since the issue came about & secondly I am yet to see a thread started by someone with a grievance that actually comes back on HUKDs & hasn't been put right.
Next time I would ensure that no other delveries are due at the same time so the situation is more clear (even though the box would need to be opened again to check what's in there is correct) when a box arrives. Amazon would be better off ensuring that the 'pin/high value item' is boxed on it's own to remove any potential problems.
It could easily have been missing from the box (with all the other items present) but with me giving the code, I am stating that the item was delivered. They are trying - but it needs ironed out to be more bullet proof for both their and the customers reassurance.
Just seeing the opportunity he had, being there was so many parcels, to purposely leave this one in the van in the hope i don´t notice, which i didn´t.
As i say, hope i´m wrong, but i don´t want to lose my money by amazon taking a stance i gave the code so must have the item.
This was received just as the police called requesting me to send them all evidence and communication with Amazon on this.
Thanks for all the help from those who commented.... maybe me sending the Guardian article made them give in, or stating i won´t lie to the police... who knows, but glad it is now sorted
and when plod hints at believing you've not had it away on your toes with a free MQ.
Apparently they have a MASSIVE problem with theft from the warehouses (not just the drivers swiping parcels) - it's fairly easy and profitable to get a job in an amazon warehouse, steal a few iPhones etc and then quit!
There was a documentry of Amazon, I think it was called the Amazon Heist.... had an insight to the airport style security scanners they have in the warehouses.
She used her credit card, so may just have to put in a chargeback request.
This morning I received an email reply from the exec office, but again with the standard response of the driver scanned the parcel, GPS confirms it was scanned at my location, and the weight is correct.
They have ignored the fact that i don´t dispute that - he scanned the parcel in his van, just never took it out of his van to hand to us.
The email states to wait 3 days and contact them again if it does not show.
I emailed a reply this morning ask for a non-standard response, and one that answers the evidence i have presented in being handed the package.
It increasingly looks like they won´t investigate this with their driver and he gets away with it. I just have to prepare to make a claim, chargeback or section 75 - never had to do this before, not sure if they are the same, or if not which is the best avenue to pursue.
Your video & photos prove nothing. It will be resolved, in the end.
The reply i got from amazon was -
Ridiculous for wanting the report to state the item was delivered according to the carrier tracking as it was not! And i´m not going to lie to the police.
I have replied with a link to the Guardian article saying i think they are treating me unfairly, i will not lie to the police, and to verify the item was never handed to me by the driver.
They have the investigating officer details, so I suggested they contact them directly if they require anymore information.
I have done as they ask in reporting it as a theft, and obtaining a crime reference number, so they should now process my refund / replacement.
If i didn´t have to go through all this before filing a section 75 claim, i would do it right now