Posted 24 November 2023
Problem with tablet from Argos can't prove fault
Hi
I got a tablet from Argos and the screen flickers intermittently when used and when I have the device connected. I went to the Argos shop and asked for a refund and they said they can't refund without seeing the fault. Tried explaining it's intermittent but they won't accept that. It was a click and collect order. Do you think I should try making a video of the fault?
I got a tablet from Argos and the screen flickers intermittently when used and when I have the device connected. I went to the Argos shop and asked for a refund and they said they can't refund without seeing the fault. Tried explaining it's intermittent but they won't accept that. It was a click and collect order. Do you think I should try making a video of the fault?
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38 Comments
sorted byIf neither do, then LBA (Letter Before Action) followed by MoneyClaim Online. I'd be amazed if it went that far. Either way, you're covered and won't be out of pocket if you follow the steps
Refuse to shop there again.
Look for an independent repair shop and get that report done. (edited)
and it has now happened despite not being connected (edited)
(I have plenty of headphones that went faulty under warranty along with both a tumble dryer & a washing machine!)
However I know a few people that "refresh" their hardware by abusing the generous returns policy. It seems they are clamping down and of course it always seems to impact the genuine customers!
Your item(s) needs to be:
- Unused and with all original components
- In its original packaging (with the tags if applicable)
- In a resaleable condition security seals intact (where applicable)
- With its proof of purchase
- With any free items that came with the product
- Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.
Your statutory rights are not effected.This is fairly normal across retail. Apple have an exceptional returns policy which is you can return it even if you open it and use it.