Posted 16 October 2023

Recent EE Retentions offers

I've just done the annual renewal on my SIM only contract with EE.

Phoned for PAC and got offered:
£17.50 for 125Gb data
£25 for 250Gb data
Said no to both and asked for the PAC

Less than an hour later the "Lotus" team called from a mobile number (that was a bit unexpected) and offered:

£18 unlimited everything

I then asked if the roam abroad could be bundled in and he came back with EU roaming for free. Not quite as good as the full roam abroad because the EU deal doesn't include USA (obviously).

Ended up with £18 unlimited everything and free EU roaming on a 12 month contract.

Just letting people know what sort of deal can be had. I'm sure I could have got a bit more if I had asked the right questions but I'm not going to spend hours on the phone to save another 50p.
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  1. Evilcell's avatar
    Careful, I had a retention offer from EE a couple weeks ago.
    Confirmed it was max speed and £15 a month for unlimited everything.

    Got contract and saw it had speed cap, so called up to confirm, was told it was speed capped and also price was only half price for 6months.
    They won’t honour the offer, only able to revert back to old contract.
    thenormalone's avatar
    Try logging a complaint with their CS and have them listen to the call. You'll find that they'll not only match what you were told but you'll probably get a month knocked off for the inconvenience
  2. Nikita_Percival's avatar
    £17.40 for 250gb I got yesterday. Pretty happy with that
    PonJaul76's avatar
    How's best to go about finding the best deal. Live chat or call in your experience?
  3. 3lmo's avatar
    £18 was something I was offered earlier in the year too. I went for the 32gb double data (64gb) for £12 pm with roaming included. Their retentions deals are capped to 100mbps speed for all of the offers if I remember the conversation correctly.
    stuart1978's avatar
    Author
    I was offered uncapped for an additional £5 a month but since 100Mbps is plenty fast enough for a phone I declined.
  4. sg4u's avatar
    Anyone had any recent retentions offers?
    Currently got 3 Sims with 25gb for £11 each.
    Wondered if anything better existed and if one SIM had unlimited data, how much of that data can be shared with the other sims (edited)
  5. sneakyg's avatar
    I would also like to know, ive been on the same sim only plan (5g smart plan 200GB) - inclusive with one extra for years. It is costing me about £24 a month. ideally I want one with a smart benefit so i can keep TNT sports
  6. sg4u's avatar
    Been offered the following:

    £18 - Unlimited
    £12 - 60gb
    £11 - 40gb

    Anyone got any better?
    sg4u's avatar
    Update, got a call from their "Loyalty" team following PAC request,

    £6 - 12GB
    £10 - 60GB
    £12 - 120GB
    £15 - Unlimited

    I have 3 sims, so took a combination with the intention of sharing data. (edited)
  7. JimBobJaffa's avatar
    Hmm, currently going through this dance. Has anyone had success in getting a decent deal from Retentions for an All Rounder plan?

    I want to retain uncapped speeds. (edited)
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