I recently I won an eBay auction for an item worth approximately £100, which was dispatched via UPS. The tracking status indicates \"delivered,\" and a photo was snapped outside my closed front door with the parcel in the middle. Although the tracking shows delivery around noon, upon my return home just before 17:00, the parcel was missing. Spoke to my neighbors, and none of them claimed to have taken it in. I live on my own in a terraced house.
As the buyer/bidder, should I reach out to UPS first or directly approach the seller? What steps would be advisable in this situation?","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51765939","author":{"@type":"Person","name":"thetreelogger"},"datePublished":"2023-12-17T00:34:34.000Z","text":"this one is on you (the buyer) for not being in to the accept the delivery. Best and only thing you can do is contact the police"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51759947","author":{"@type":"Person","name":"bozo007"},"datePublished":"2023-12-16T09:19:00.000Z","text":"UPS will show it was delivered, so your inquiry isn't going to go anywhere. Someone probably stole it."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51759939","author":{"@type":"Person","name":"noseley"},"datePublished":"2023-12-16T09:18:21.000Z","text":"Reason we have a video doorbell, captures everything. Definitely worth the money 100 times over. We have a eufy one."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51758816","author":{"@type":"Person","name":"rev6"},"datePublished":"2023-12-16T01:25:04.000Z","text":"Contact the seller. Seller will contact UPS"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51760685","author":{"@type":"Person","name":"freakstyler"},"datePublished":"2023-12-16T10:55:27.000Z","text":"In this situation I would approach the seller and ask them to contact UPS on your behalf, explain what's happened and ask the seller for their assistance though I wouldn't blame them or go down the route of disputes or claims or even the threat of them as you'd likely lose due to tracking showing as delivered.
If UPS have literally just dumped your parcel on your doorstep in full view of a busy street, or even worse, if they've dumped it at your front door and it opens up directly onto the street, it's a very poor show from UPS and total lack of judgment from a courier that clearly doesn't care."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51763907","author":{"@type":"Person","name":"jco83"},"datePublished":"2023-12-16T18:55:51.000Z","text":"Seeing as other couriers do not do this, surely it is the fault of the courier."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51764401","author":{"@type":"Person","name":"WWhite"},"datePublished":"2023-12-16T20:09:40.000Z","text":"Youtube is plenty of videos of postmans taking a photo of the parcel... and then picking it again to their car/van. Technology has just provide a tool to dishonest people to steal a package and show it was \"delivered\", so it has must been stoled by a pirate porch...
The only solution is go back to the old times before pandemic when they only delivered on hands.
If they currently do that with alcohol and minor age restricted items, that should be an available option for anything when booking a delivery. I would gladly pay an extre fee for that."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51765538","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2023-12-16T23:02:46.000Z","text":"UPS will show it was delivered, so your inquiry isn't going to go anywhere. Someone probably stole it.
...go down the route of disputes or claims or even the threat of them as you'd likely lose due to tracking showing as delivered
Fortunately, but reasonably, legislation sides with the victim of the seller's (agent's) failure to perform,
as legislation states:
29 Passing of risk...
(2) The goods remain at the trader's risk until they come into the physical possession of —
(a) the consumer...
where a delivery through the consumer's letterbox is deemed ppotC, and excludes possible interference from others otherwise preventing it coming into tppotC,
but a doorstep dump does not meet ppotC as:
a doorstep is not the consumer (!), and
nor does a doorstep dump exclude possible interference from others preventing it from coming into tppotC
(and is additionally borderline reckless).
Whether it is worthwhile to attempt to enforce the legislation is debatable,
but I have received favourable appropriate response from sellers just by simply mentioning passing-of-risk legislation not being satisfied by doorstep dumps - but maybe my choice of language prompted sympathetic responses in my favour "}],"commentCount":21,"interactionStatistic":6,"articleSection":"Retailer Offers and Issues"}