Posted 6 January 2024

Stolen item from Amazon.

Hi all.. just wondering if anyone can help me here.

Hi all

Got a SSD today from Amazon or so i thought. Opened the boxed to find it was empty. Contacted Amazon and got told to contact the police. Told them this wasn't needed as it's down to them to deliver the package safe and not damaged, they ended the chat early. Tried the same with a phone call and got told the same without any main reason why . Anyways I contacted the police and they told me, that I shouldn't be contacting them on such matters, but would process it anyways. Going to hear back from them tomorrow.


So my question is, what's the chances of this getting sorted? Like the box it self looks tampered with down the bottom compared to other photos I've seen of it. Would love to get it sent out again since it was on offer, but would just take a refund at this point. Down £110 atm

Edit I'm in Scotland if that helps .
Community Updates
New Comment

47 Comments

sorted by
's avatar
  1. fartinmartin's avatar
    [deleted]
    knl1990's avatar
    Author
    Thanks for the reply . I did see the article.. this has made me lost trust with Amazon now. Will contact a few people and see. Maybe wait and see what citizens advice say. Contacted the normal Amazon channels and they were useless. Just looking to see if someone else has experienced this and if they got resolved. If I don't hear anything back I'll just phone my bank , I know this will get my account shut down but ask well.
  2. melted's avatar
    There was an item about Amazon wrong/missing items on the BBC Watchdog segment on the one show the other day, I only caught the tail end when I turned the telly on as I don't watch the one show, but they were inviting others to contact them.
    knl1990's avatar
    Author
    Thanks for this. Went back and watched it. Sounds like that's what is happening to me. I've sent them a email so hopefully will hear back soon
  3. knl1990's avatar
    Author
    Thanks. Hope so as well. I've seen that as well. As long with this From BBC watchdog what someone linked below. Starting to think the one time password was the key to this being stolen.
    I've been harassing them on emails since yesterday. Not taking no an answer. The police are looking into it, but I doubt it will come to anything
  4. AMaky's avatar
    It's likely to be a return from a customer that hasn't been checked by the warehouse staff.
    IAmATeaf's avatar
    Now that is an interesting suggestion but I thought they weren’t allowed to resell returns?
  5. knl1990's avatar
    Author
    51923164-hVpQx.jpg51923164-xla86.jpg1st picture is mine , 2nd is what the box is ment to look like . The bottom label looked like it's tampered with down the bottom in my picture
  6. IAmATeaf's avatar
    How does somebody know that it contains an SSD rather than say a chocolate or something else light and small?

    I can’t personally believe that it got nicked by the postal, so must have been somebody working in their warehouse?
    Azwipe's avatar
    Have you seen an Amazon warehouse? No one nicked it in the warehouse
  7. Imogenthat's avatar
    It's down to the retailer to deliver the item to you, if not, it's them that's liable, you shouldn't be contacting the police , the theft is from Amazon, not you. Anyway, how did you pay,? Hopefully by credit card. If so get your bank on the case.
    Azwipe's avatar
    The reason they tell you to go to the police is pretty obvious, they think the customer has stolen it. You have to be persistent with your emails to managingdirector@amazon.co.uk before they refund.
  8. bigwheels's avatar
    I record opening the package these days.
    When I offer the recording as proof they back down and payout.
    Last year it was a watch from Amazon, dispatched from Europe.
    Package arrived intact and unopened.
    Sealed with import and export labels.
    The watch box was empty.
    Watch and guarantee were missing.
    Amazon replaced it no problem.
    knl1990's avatar
    Author
    I took the photo down below before I opened it . It does show it's been tampered with at the bottom
  9. superturbo735's avatar
    I ordered that SSD as well in the recent deal, so glad I got mine.

    It's a real risk buying anything online, these companies think they can do what they want.
    knl1990's avatar
    Author
    I've just ordered it from eBay now. They're more trustworthy
  10. Freddy_uk's avatar
    In the past I ordered a western digital external HDD, it came empty. Returned ok and got a replacement. On close inspection there were small marks near the box seal on the replacement too and the weight wasn’t right. I filmed the opening just incase I was challenged, returned for a refund. (edited)
    knl1990's avatar
    Author
    Yeah I'm doing this going forward now
    Just wish they would admit fault and help with myself
  11. crevitz215's avatar
    That’s a real shame they’re treating you like that.
    I remember getting a garmin fenix watch, twice in a row the box was missing the actual watch.
    Obvs it was a little more of a conversation the 2nd time, but they still did the right thing and refunded me
  12. darkclouds's avatar
     any update ?
    knl1990's avatar
    Author
    51939738-SynRI.jpgNothing of yet. Police still looking into it. But did find this on the sk hynix shop on Amazon. So it's not just me
  13. knl1990's avatar
    Author
    Hey everyone. Update is that I've provided them with a case reference number. What they said isn't good enough. So at the moment I guess i just need to get the bank to do this. What means they will close my account and I lose prime . What I've paid on a annual basis.
  14. knl1990's avatar
    Author
    51954383-M35xP.jpgUpdate everyone
    superturbo735's avatar
    What did you do differently?
's avatar