Got a SSD today from Amazon or so i thought. Opened the boxed to find it was empty. Contacted Amazon and got told to contact the police. Told them this wasn't needed as it's down to them to deliver the package safe and not damaged, they ended the chat early. Tried the same with a phone call and got told the same without any main reason why . Anyways I contacted the police and they told me, that I shouldn't be contacting them on such matters, but would process it anyways. Going to hear back from them tomorrow.
So my question is, what's the chances of this getting sorted? Like the box it self looks tampered with down the bottom compared to other photos I've seen of it. Would love to get it sent out again since it was on offer, but would just take a refund at this point. Down £110 atm
Edit I'm in Scotland if that helps .","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51923437","author":{"@type":"Person","name":"fartinmartin"},"datePublished":"2024-01-06T18:15:02.000Z","text":""},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51927917","author":{"@type":"Person","name":"melted"},"datePublished":"2024-01-07T12:44:56.000Z","text":"There was an item about Amazon wrong/missing items on the BBC Watchdog segment on the one show the other day, I only caught the tail end when I turned the telly on as I don't watch the one show, but they were inviting others to contact them."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51929640","author":{"@type":"Person","name":"louiselouise"},"datePublished":"2024-01-07T16:45:24.000Z","text":"It's very common, more than it should be, going by HUKD Discussion threads The crap part of it is that Amazon tell you to go to the police, the police tell you to go to Amazon.
Really hope you get a fair resolution with this. I've had a few empty boxes too, but they've all been low-cost items."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51923650","author":{"@type":"Person","name":"AMaky"},"datePublished":"2024-01-06T18:46:52.000Z","text":"It's likely to be a return from a customer that hasn't been checked by the warehouse staff."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51923164","author":{"@type":"Person","name":"knl1990"},"datePublished":"2024-01-06T17:34:26.000Z","text":"1st picture is mine , 2nd is what the box is ment to look like . The bottom label looked like it's tampered with down the bottom in my picture"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51923479","author":{"@type":"Person","name":"IAmATeaf"},"datePublished":"2024-01-06T18:22:37.000Z","text":"How does somebody know that it contains an SSD rather than say a chocolate or something else light and small?
I can’t personally believe that it got nicked by the postal, so must have been somebody working in their warehouse?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51923535","author":{"@type":"Person","name":"Imogenthat"},"datePublished":"2024-01-06T18:29:53.000Z","text":"It's down to the retailer to deliver the item to you, if not, it's them that's liable, you shouldn't be contacting the police , the theft is from Amazon, not you. Anyway, how did you pay,? Hopefully by credit card. If so get your bank on the case."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51924760","author":{"@type":"Person","name":"bigwheels"},"datePublished":"2024-01-06T21:06:35.000Z","text":"I record opening the package these days. When I offer the recording as proof they back down and payout. Last year it was a watch from Amazon, dispatched from Europe. Package arrived intact and unopened. Sealed with import and export labels. The watch box was empty. Watch and guarantee were missing. Amazon replaced it no problem."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51929002","author":{"@type":"Person","name":"superturbo735"},"datePublished":"2024-01-07T15:21:03.000Z","text":"I ordered that SSD as well in the recent deal, so glad I got mine.
It's a real risk buying anything online, these companies think they can do what they want."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51929878","author":{"@type":"Person","name":"Freddy_uk"},"datePublished":"2024-01-07T17:13:17.000Z","text":"In the past I ordered a western digital external HDD, it came empty. Returned ok and got a replacement. On close inspection there were small marks near the box seal on the replacement too and the weight wasn’t right. I filmed the opening just incase I was challenged, returned for a refund."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51930269","author":{"@type":"Person","name":"crevitz215"},"datePublished":"2024-01-07T18:07:56.000Z","text":"That’s a real shame they’re treating you like that. I remember getting a garmin fenix watch, twice in a row the box was missing the actual watch. Obvs it was a little more of a conversation the 2nd time, but they still did the right thing and refunded me"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51937867","author":{"@type":"Person","name":"darkclouds"},"datePublished":"2024-01-08T17:59:30.000Z","text":" any update ?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51951514","author":{"@type":"Person","name":"knl1990"},"datePublished":"2024-01-10T14:53:35.000Z","text":"Hey everyone. Update is that I've provided them with a case reference number. What they said isn't good enough. So at the moment I guess i just need to get the bank to do this. What means they will close my account and I lose prime . What I've paid on a annual basis."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51954383","author":{"@type":"Person","name":"knl1990"},"datePublished":"2024-01-10T21:09:06.000Z","text":"Update everyone"}],"commentCount":47,"interactionStatistic":6,"articleSection":"Ask"}