Evri (personal experiences)

Evri are historically shockingly bad and clearly are not getting any better (edited)

You would have thought after changing their name from Hermes to escape the awful reputation they deserved that they would make a concerted effort to improve. But no.

I guess the next name change is already in a black bag amongst others in the marketing department.

The bloke who delivers on our street is as good as gold. No complaints but a quick search on Evri on twitter does show some absolute shockers.

I found them to be terrible . However they now have a regular driver who now knows my address well and has been great ever since

Evri and Hermes... well for me they used to be terrible years ago, but it all depends on who's running the depot, and then who's actually delivering the parcel.
The last couple of years though they have been fantastic, the same can't be said for Amazon's delivery people, though it does vary, one of the guys literally drops it on the doorstep or behind a bin and drives off - he does ring the bell, however he has no idea if someones in or not and doesn't leave a card. Our neighbour had a parcel go missing a couple of weeks ago from them, they left a card saying they'd left it at a neighbour (which is normally us) but we didn't have it......the look in our neighbours eyes kinda made me think they thought we'd stole it (whatever it was).... so since then I've put a message on the door saying we don't accept neighbours parcels to avoid anything like that in the future.

I've not had any problems with Evri at all, maybe I'm just lucky who delivers my parcels.

If I did, I would far rather Evri just kept me updated, if it's going to be late, so be it, but if I know that saves the frustration, no need for the lies some people are getting.

It all depends on the delivery person I think - we seem to have a regular one now and the issues (and there were loads) have largely vanished.

They are very bad, I wish retailers would stop using them. I think people who are first on their list have no problem to receive orders. Everytime my order ends up being the last delivery and always gets we tried to deliver on tracking which is nonsense. But 3rd time they don't fail.

Same here, it depends on your depot (maybe) and delivery driver (maybe) - I know the one in Glasgow pretty well and we're quite friendly.

Had more problems with Amazon Logistics delivering to the right flat number, wrong building a few times! And they deliver later than Evri, up to about 9.30pm. So maybe he / she is knackered by then (happened in the evening).

Recently my Charlotte tilbury package was given to Evri. They tried just one day. I was not at home. Delivery failed . And the package never Reattempted to deliver again. It was lost ! My personal experience

It can depend on who your driver is. Some are decent, but others couldn't give a hoot and would rather deliver it anywhere. I know one guy who had problems with Evri losing his parcels as it always had a random picture, he then put the picture on a local Facebook group asking for help finding it and he not only manages to find them again but also gets his money back too as he raises a complaint that he has not received it. All you can do is stop using companies that use that courier. It might eventually send a message to the businesses that use Evri to change to a better courier.

Very lucky here. We have a great Evri person who is super reliable. She lives locally and if for any reason she’s not delivering that day (e.g. flooding) she puts a message on our community FB page to let everyone know. Evri is the most reliable for us along with DPD. Yodel on the other hand 😩 (edited)

Evri delivery is so bad!

I should have received my parcel yesterday between 17.30 to 18.30pm guess what no delivery no updates on tracking till 22.10pm delay couldn't deliver email said, guess what due a delivery from amazon today I wonder if both items get delivered like last time in October last year. Not happy if that happens laziness I paid for house of frasher delivery and free from amazon let's see.....

I should have received my parcel yesterday between 17.30 to 18.30pm guess what no delivery no updates on tracking till 22.10pm delay couldn't deliver email said, guess what due a delivery from amazon today I wonder if both items get delivered like last time in October last year. Not happy if that happens laziness I paid for house of frasher delivery and free from amazon let's see..... (edited)

Been good for me so far and have been using them over 5-6years now. Collected/delivered without any issues

My courier with Evri does deliver by throwing them in the garden. I try not to buy from anywhere that uses them but sometimes it's not obvious.

I recently had something I'd purchased from Etsy just sat at the Evri depot, the seller did nothing, but I had to complain to Evri and eventually they delivered, after about 3 weeks.

I'm amazed that a company that is so bad manages to still be going, cheap terrible service I suppose. I guess retailers are not bothered and prefer to lose customers.

Evri in my area are fantastic and beat all other couriers. It's obviously a mine field though

Never had a problem with them myself, ordered some car parts over xmas/new year from autodoc in germany and got them within 3 working days.

i think it depends on whos the driver at times. i had this issue religously with DPD. bastid driver would ALWAYS make a big deal of delivering a parcel which was his job.
howeve, the evri in my area are okay