Posted 16 January 2024
TV on the blink, now I need a new one. Maybe? please help
hello folks, I’m hoping someone can help please.
back ground on my current tv:
bought in march 2020 from BT shop (I believe is 12 month warranty)
Samsung UE43RU7100K
I was watching BBC iplayer, and then the tv turned off, and now it just won’t work. However, it tries to.
when you plug it into the mains, the screen lights up (like it’s coming on) then it immediately turns itself off, and it does this every 10 seconds
anyone ever heard of this fault? and is it fixable?
another thing is, is there such thing as, a tv trade-in (like the same as mobile phones) if not I’ve been looking at Costco & Richer Sounds, unfortunately I can’t see prices on Costco, so if someone can be kind enough to look for me please? (I’ll attach link)
gutted I didn’t use these first, because my tvs keep breaking, every 4 years
as for a new tv, I’m hoping you can supply views on them
my unit will only fit a 43”
I don’t want to spend over £400
a tv with freesat is a bonus (if it’s just a case of plugging my sky dish into it)
must be wifi enabled
and be a smart tv, so I can use apps
I know I’m probably missing loads, and I’m sorry for the long read, but I really do appreciate your time and help. as I say I have been looking, I’m hoping to stay away from Samsung now, I seen a Sony Bravia, but can’t see the price (but expect it’s in the thousands)
LINK TO TVs
back ground on my current tv:
bought in march 2020 from BT shop (I believe is 12 month warranty)
Samsung UE43RU7100K
I was watching BBC iplayer, and then the tv turned off, and now it just won’t work. However, it tries to.
when you plug it into the mains, the screen lights up (like it’s coming on) then it immediately turns itself off, and it does this every 10 seconds
anyone ever heard of this fault? and is it fixable?
another thing is, is there such thing as, a tv trade-in (like the same as mobile phones) if not I’ve been looking at Costco & Richer Sounds, unfortunately I can’t see prices on Costco, so if someone can be kind enough to look for me please? (I’ll attach link)
gutted I didn’t use these first, because my tvs keep breaking, every 4 years
as for a new tv, I’m hoping you can supply views on them
my unit will only fit a 43”
I don’t want to spend over £400
a tv with freesat is a bonus (if it’s just a case of plugging my sky dish into it)
must be wifi enabled
and be a smart tv, so I can use apps
I know I’m probably missing loads, and I’m sorry for the long read, but I really do appreciate your time and help. as I say I have been looking, I’m hoping to stay away from Samsung now, I seen a Sony Bravia, but can’t see the price (but expect it’s in the thousands)
LINK TO TVs
Community Updates
26 Comments
sorted byIf you want to try to fix it, lay the TV face down on a soft surface, take the back off (unplugged of course) and look for a capacitor with the end popped out, Google image search for an idea. Order a replacement using the numbers on the side and solder it in, or see if someone can help you solder it in.
It's not a massively difficult job if you're a little handy, if the TV is broken it's worthless anyway so it's worth a go.
On the other hand, it's always nice to get a new telly!
There was the 'capacitor plague' with PCs (and other electronics) some 15 years ago too. I replaced capacitors in a Sony Soundbar as well myself - and it was the cheapest crappiest capacitors inside!
Replaced them with Panasonics. Bought mine (and a cheap soldering iron) from CPC Farnell, though their minimum spend for free delivery has went up since then!
in which case (sic) you present your Consumer Rights Act claim to the trader that sold you the prematurely-busted quality rubbish.
The product quality and durability obligations are with BT Shop and/or any qualifying regulated credit purchase provider for up to 6 years from receipt,
unless you live in a country that prefers to shaft its citizens with lesser period to claim, such as Scotland.
No warranty is required for CRA claim, and the claim should be straightforward if Shamdung models of this age have a known history of common-cause bustedness (some other contributor suggested bad caps).
If you are particularly lazy you can download a template to fill in and shuffle at your leisure to the purveyor of your quality busted Samdung:
which.co.uk/con…lgZ
You can even do all this whilst you select, purchase & enjoy a new TV - with a view to retaining the trader-fixed item as a spare or to subsequently offload to some victim on Farcebook Markupplace or similar.
The trader may even throw in the towel when you shout about your rights and pay you a pro-rata refund bung to go away.
I’ll prepare myself for battle
if qled is better than 4k uhd, that Hisense might be a good buy, thanks
To claim under consumer law the fault report must state the item is inherently faulty and not an issue developed through use. The cost of obtaining the report is down to you as the customer.
After 6 months the onus is on the customer to prove the item is inherently faulty, without a report we are unable to advise on the query any further
It is usually an indication of an arrogant trader.
Legislation has no mention of "inherent fault" - legislation specifically repeatedly uses the terms "quality" and "durability".
However, lack of durability and/or lack of quality are in themselves inherent faults that are otherwise required by the legislation.
A compliant phrase that the trader should be considering using is:
and there isn't a trader in the land that will be able to convince any legal system that independently confirmed premature failure of a "quality" branded product indicates satisfactory durability/quality
If you absolutely must use the terminology of the trader:
as highlighted in archive at archive.is/wo2xp
lifted from Legislation Gov UK: legislation.gov.uk/ukp…n/9
The cost of the report is "down to you as the customer" - to initially fund.
When the report confirms the fault is a (lack of) durability/quality issue (i.e. premature failure not caused by customer abuse) the report cost is recoverable from the merchant (as the consumer is not permitted to be out of pocket due to a non-conforming product).
An example of this concept is indicated within another successful CRA claim HUKD thread post relating to a prematurely-busted microwave shifted by Argos:
hotukdeals.com/com…420
Obtain your credible report - ideally including the term "premature failure" and present it to the arrogant trader.
"Credibility" of the report author is important to bypass an arrogant trader attempting to discredit a report.
Credibility can be achieved by using indisputably qualified specialists in their field to author the report - this will typically involving having a report presented with letter-leaded medium that includes a company name + address + (ideally) landline tel no, citations, trade memberships, qualifications, date of incorporation / length of trading, etc.
Most approachable credible authors will be comfortable to include the phrase "premature failure" in their report, so the report may include a line stating:
Most reasonable size towns will have suitable TV repair specialists that can author a credible report.
Don't be deterred. This is all standard dull procedure where the trader will attempt to suggest that enforcing your rights is not worthwhile, yet in cases of genuine premature failure it will be a straightforward step-by-step process requiring only occasional input by you.
Repeat of previously suggested credibility criteria:
would I be making a mistake, going ahead with this? rather than sending it back to BT/EE
thank you (edited)
Presumably BT acknowledged premature product failure and offered a compensatory bung or repair,
but no update to the HUKD community
they’re dragging their feet . so I was going to see how much it was to get it repaired . and then see how much someone might pay for it . and then put it towards a tv from richer sounds, or Costco .
I guess EE have bought BT shop, because it’s them who reply
I phoned the local repair guy, he diagnosed the issue on the phone, but came out within 20 minutes, and had it fixed in 5 minutes, did it for £30 .
the problem was with the screen
Good speedy fix and outcome.