Posted 16 January 2024

TRIPP

Hi everyone !
Just a quick question .. I placed an order online with TRIPP (suitcase company) and wondering if anyone is having a problem with it being delivered ?
I placed an order about 2 weeks ago and I keep getting told dpd have collected it as they have the information on their screens that DPD have it,but when I phone DPD , they are saying its has not been collected and waiting for the supplier to label and box it up.

Anyone else having the same issue with TRIPP?
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  1. Rednirah's avatar
    Nope.
  2. cis_groupie's avatar
    I've had a few companies say that an item has been collected by the courier but what's actually happened is that the item has only been packed ready to be collected by the courier. But it's all sorted itself after a day or two - it shouldn't take 2 weeks.
    If TRIPP have indeed passed it to DPD then TRIPP will have a DPD reference number, so ask them for it.
  3. bozo007's avatar
    2 weeks is unusual, 3-4 days is usually the outer limit. By the way, preparing a shipment label and actually handing it over are two different things and it is likely the customer service people think they are the same. Try messaging them on social media as I have seen better results through it.
  4. ainsy69's avatar
    Ordered a case from Tripp last year and it took about 2 weeks to arrive
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