Posted 31 January 2024

EBay payment dispute help

Hi,
All I sold ink cartridges on eBay for £85 in September.
In December the buyer opened a dispute with there payment provider stating that the ink carriages didn’t work .

I responded show proof I packaged it well, i attempted to argue that the buyer didn’t contact me and suspicious that the buyer is only saying this 3 months later.
And that if it was damaged it most of been done by Royal Mail which I can’t make a claim with them as it’s been so long.


The buyer won the case and there payment procurer issued a refund.

Can I fight this?
EBay have been trying to take the money out but have been unsuccessful due to my other bank account with no money in is linked to the account.
They have also charged £14 dispute fees.
What happens if I don’t pay?
Will they take legal action?
Should I pay then appeal this?
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  1. splatsplatsplat's avatar
    You can Appeal, but your avenue of I packed them well was kinda weird IMHO, The buyer states the cartridges dont work so the main crux of their case was the legitimacy of the cartridges themselves which you did not address. You didn't give ebay much ammo to ward off the buyers bank/chargeback. Proof of purchase of the carts from a retailer would have been better.
  2. Mark_Hickman's avatar
    As mentioned above, you screwed yourself by showing how well you wrapped up a package in response to someone claiming a faulty chip or non genuine item that doesn't work
  3. Willy_Wonka's avatar
    At £85 I would be calling Ebay.
  4. darkclouds's avatar
    And this is exactly why you shouldn’t use eBay 
    AndyRoyd's avatar
    I'm guessing buyers who spend £85 on ink storage containers that may not be compatible may disagree.
  5. AndyRoyd's avatar
    It may be beneficial to indicate summary content of comms prior to buyer deciding to escalate to case.

    A ramble about packaging does not address the buyer's specifically stated issue (and implied cause of issue):

    They don't work. The printer doesn't recognise the chip in the cartridge

    Chip issues are typically associated with aged firmware, deactivated carts, or non-original compatible carts, but at £86 it implies the carts would be genuine manu originals.
    If carts are orig: it implies buyer's printer may require a firmware update, or:
    firmware is up to date & (in?)correctly recognises potentially deactivated carts - such as carts related to cancelled ink subscriptions.

    Who would be responsible to check firmware & upgrade if/as necessary?

    Is checking / updating firmware of any use at this stage?
    Possibly, if buyer is genuine & approachable (as may have been indicated in pre-case comms),
    otherwise likely dead loss if carts have not / will not be returned - at seller's expense.
    RoosterNo1's avatar
    They have found in the buyers favour.... Case closed, pay up or face further charges and possibly legal action / ccj.
    Focus on the now - you owe eBay money.... The cartridges are irrelevant.
  6. NCIS's avatar
    I thought eBay policy was the buyer had 30 days to dispute a INR or NAD case, if out of this time then the seller was protected from any such cases.
    bozo007's avatar
    Buyer was late for the eBay process so did a charge back.
  7. IAmATeaf's avatar
    Sounds like the buyer did a charge back after which maybe eBay got involved in an attempt to claw back their cash.

    This is a difficult one, I personally buy new carts as I need them imminently so would use the new ones within a week or 2. Unless the carts went for a bargain price so that the buyer was stocking up it does seem unusual.

    Were the carts all sealed and new and did they any have date on the outside to indicate when to use them by? (edited)
  8. AMaky's avatar
    Phone ebay, they will usually refund
  9. student.223's avatar
    I feel these ridiculous one-sided policies that eBay and the likes have, encourage predatory behaviour.

    I would say gather any evidence you have and as said appeal.

    Quite likely you won't win but it's free to appeal so no harm done.
    AndyRoyd's avatar
    To be objective:
    OP appears to have not addressed the issue, hence naturally lost case.
    Also unclear how OP should/would have addressed the issue - but more likely would best have been addressed prior to escalation to case (OP has chosen not to indicate the pre-case comms).

    But yes:
    Quite likely you won't win but it's free to appeal so no harm done
    and eBay has been known to offer occasional GoGW - especially if OP is a prolific seller/buyer.
  10. Timbonagasaki's avatar
    Ebay might sell your debt to a recovery agency. That's what happened to the 79p I owed them.
    If you lose the appeal can you offer to send the buyer a postage label to return the item?
    Then you can sell it to another tight wad who likes to buy used ink. (edited)
  11. bracey100's avatar
    i wud ask.the buyer to send them back to you if they dont work (edited)
    Mark_Hickman's avatar
    The buyer already got refunded and has no reason to return it, he'll probably just ignore any messages and im assuming he didn't message the seller before doing a charge back, im sure the seller would have mentioned that already right ?
  12. B_Marvel's avatar
    Strange that they can do this so far after the initial sale.

    Thought buyers only had 30 days for items not as described?
    NCIS's avatar
    eBay money back guarantee gives 30 days, but your payment card provider gives much longer.

    180 days I think for PayPal and debit card chargeback, and if using credit card and it is over £100 then pretty much unlimited amount of time depending on item and lifespan.
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