This deal expires on 30 April 2024 at 22:59
Parcel Collect Free Including Online Purchases and Pre-paid Returns
*
864°
Posted 1 February 2024

Parcel Collect Free Including Online Purchases and Pre-paid Returns

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pikachu545
Joined in 2015
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About this deal

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Take the effort out of sending parcels
With Parcel Collect, we'll pick up your parcels from your home, safeplace or work. We'll even bring your labels too.

Using Parcel Collect is simple…
Haven't bought your postage yet? Simply buy your postage and book your collection

Bought postage already or have a pre-paid return?
1. Book your collection online or via the Royal Mail App
2. Choose for us to bring your label*, or print one yourself
3. We'll collect!

Regularly selling online?
You can put all your orders from your online stores into your Click & Drop account and get your packages out the door in no time.

Parcel Collect charged at £0.00 when you book online between 00:01 on 16.08.2022 and 23:59 on 30.04.2024. Promotion does not apply to customers with an Online Business Account.
Royal Mail More details at
Community Updates
Edited by a community support team member, 1 February 2024
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162 Comments

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  1. Rhys0908's avatar
    I never understood why collection is free, dropping at a delivery office is free, but dropping at the post office cost more. (The post office and delivery office in porthcawl are very near each other)
    Phil452's avatar
    Because the post office is a separate company, if they collect it they don't have to pay a fee to the post office.
  2. ApolloCreedXXX's avatar
    Wouldn't use these clowns if you paid me.
    52112334_1.jpg52112334-1KQ8B.jpg (edited)
    RomanTrabant's avatar
    Best service from all the competition in my case. Never ever lost anything for me and that includes normal letters.
  3. kev1231's avatar
    I used to buy my lottery ticket from the post office. Now I dont want them to have my money. I walk to the other shop.
    domwright's avatar
    Royal mail and post office are 2 separate companies
  4. doby1's avatar
    This has been solid for me since I started using it. Can book up until midnight for collection the next day. Not had a missed collection yet.
  5. wakkaday's avatar
    Note, they don't weight it. So if you send an item and they buyer says they hadn't got it , your pretty much out of luck
    fctilidie's avatar
    You realise all buyers have 100% feedback? You can’t leave a buyer bad feedback. So anyone with less than 100% has got that from selling. You could have a regular scammer with 100% feedback, they might have strikes on the account for unpaid items etc, but you can’t see that. This is something people don’t always understand.
  6. ScoobyZ's avatar
    I waited in for ages once and they never came, had to drive to local post office. Two hours after I got home they turned up to collect. (edited)
  7. Magnets's avatar
    This service is great. much better than evri and basically cheaper. Even if they started charging 60p again, it would still be cheaper and faster than evri

    Use 24/48 tracked, they prioritise that service.
    GreenaGiant's avatar
    I'd happily pay 60p not to deal with Evri. Every single encounter I've had with that company, and Hermes, was so stressful. To the extent that when buying stuff online I bother to check which courier they use and if it's Evri I go elsewhere. Maybe it's different elsewhere but here it's a nightmare.
  8. Immoraliste's avatar
    How does proof of posting work with this? Does the postman provide a proof of posting slip after collecting?

    Been told here that RM insurance claims have no chance without proof of posting.

    (The RM app has a proof of posting function where you scan the postage barcode and apparently that's sufficient, according to the RM terms)
    dunfiedoughball's avatar
    All posties carry a PDA and scan/register/photograph .Any parcels or special deliveries they drop off/pick up
  9. Kelly_x's avatar
    I tried this and had 3 failed collections as they didn't turn up. So ended up dropping it at the post office. Hoping others have a better experience than me
  10. Aaoron's avatar
    They offer it and have been on click and drop since mid last year but the delivery drivers that collect don't want no part of it. When using click and drop if you already have an item booked for collection you can pass the driver any additional you may have according to their site (sounds good for a businesses that may get overnight orders) but yeah constantly refuse them at the door, if they show up in the first place. Stopped using them completely.

    Used to hate Hermes. Surprisingly I have less going wrong with Evri these days and allot of the major retailers use them for their deliveries. (edited)
    chickey999's avatar
    I've had this a few times now, it's usually new posties who don't know they are meant to take them as like you say C&D tells you to hand over any extra labels you create to the postie when they come for the arranged collection. They should do an acceptance scan on the extra's. Hard to try and tell the postie they should take them without seeming like a d**k though. Most have figured it out now so i still use it almost daily.
  11. JamesB83's avatar
    Awful service, several times Amazon have arranged for a package to be collected by them and they just haven't turned up and I've had to reschedule the next day. Also the last two packages I sent via eBay (a phone and headphones) have gone walkabout despite using the correct dimensions, packaging type, weight and payment. Then again DHL left three mobile phones outside a neighbours house so not like they're any better. (edited)
  12. AstalaVista's avatar
    Looking to send a 110 cm length, 5 Kg parcel, any suggestions?
    RoyalMail dont provide service for bigger dimension parcels
    asif031's avatar
    Try Parcel Monkey or Parcel2Go for larger or heavier items
  13. xyz1000's avatar
    For small parcels is there anything cheaper than RM @ £3.50
    Badger1980's avatar
    If you book through click and drop its £2.99 and they will pick it up and bring a label if you book through your account(free just sign up) 52122528-OIT6i.jpg52122528-0o6al.jpg
  14. DealHugger's avatar
    Thought it has been like this for a while? Basically they charge you the same for drop off and collection.
    GOODSTUFF's avatar
    its always been a limited time sort of promo, except that they always extend it. Its been like this for a year now I think
  15. danbailey11's avatar
    Make sure you select the correct size though! Nothing more annoying than turning up to a house to collect a small 0.5kg parcel only to discover it's twice the size of my bag!!
    t3r4's avatar
    I honestly don't think this feeds through to the on the ground posties properly. I put in a Medium 5kg parcel and they still sent the walk round to pick it up? And even if I book several parcels they still send just the on-foot postie...

    And there seems to be no proper process for getting the van to come. My postie has to give me the label, then call on their mobile the van driver to come by and get the item later on? Seems just like it's not set up properly...

    I think it's a great service but I wish for your sake they'd actually fix the way it works. (edited)
  16. Ryan_West1's avatar
    I used it recently the postie collected it .
    No parking , no waiting in line happy days !
    GregorskyDeals's avatar
    However waiting possibly all day at home not knowing when and if they show up 😜
  17. koolishy67's avatar
    Great service cheaper than post office
    miketg89's avatar
    It is cheaper than the PO because RM pay them to accept it...which helps to support a local business and therefore supports local jobs, the high street and community
  18. GregorskyDeals's avatar
    Only if they show up, fed up with their poor service. Every time it's a roulette game. The same goes for their tracking service, which by today's standards shouldn't even be called tracking.
    Retro_Mike's avatar
    Yep had the exact same experience. Using the app was great, until the next day when the postie never turned up. Has happened 3 times so I don't use the service any more. I think they only bother coming if they have post to drop off at the same time.
  19. Tommyboy7's avatar
    This service has been a godsend to me over the past year or so, saved me countless trips to the post office (I live Semi-Rural). I use Tracked 24/48 most of the time a never had an issue.

    Not sure my postie is keen on the collection service though, although I believe it’s a necessity nowadays if RM want to keep up with the couriers.
  20. CurvedSlightly's avatar
    Free for years, no deal.
    BanterKing's avatar
    Been on hotukdeals for years not a single deal posted
  21. luke.io's avatar
    RM going downhill for me, never seem to be equipped for collections, I’ve haven’t had a damaged parcel or lost one for a long time but they just never seem to turn up for the collections 📉
    stedaman's avatar
    seems u got unlucky and have poor RM workers in your area. Complain to RM about it. They are providing the service and not doing it, so it can be sorted. (edited)
  22. bozo007's avatar
    Seems to be a permanent offer now. I have been using it for quite some time.
  23. NewForestMonkeyBrains's avatar
    For us,it’s god send. Our place is pretty secluded from the main thoroughfare and we can safely leave parcels out for our wonderful postie. All we do is put them in a clear recycling bag, label it clearly and she takes it on her round. No queuing or taking time off work etc.
    If you live in a higher crime area, you obviously wouldn’t be so lucky.
  24. Rhys0908's avatar
    I guess it's because I'm disabled and have a sign on my front door explaining that but my post lady is awesome, delivers alot and always collects returns.
  25. 0zz0's avatar
    Used this service a couple of days ago and won't bother again. Nobody showed on the first day, then a sorry email was sent in the evening. Rescheduled for the day after and same story again. Went to the post office and sent the package myself. Another sorry email in the evening. Today the postman delivered the labels. 🤦🏼🤡
    ApolloCreedXXX's avatar
    Welcome to your postman lol!
    52117113-AyIEw.jpg
  26. ScuzzyP's avatar
    They don’t come and collect though that’s the problem, they abort on the day they are due to collect, so flakey!!!
  27. the.porter's avatar
    Has been like this for ages (edited)
  28. redmouse2's avatar
    what I've noticed is that parcels get delivered a day late compared to going into a post office. For example, next day special delivery collected on monday but delivered wednesday.
    tissot22's avatar
    I think you can claim your money back on special delivery if it is late
  29. Rhys0908's avatar
    Literally just used this yesterday, booked a collection for Friday but the royal mail website definitely said it ran until midnight last night. Parcel collection has been free for a long time but it appears to run for a few months and then get extended..
  30. Smiles20's avatar
    Have used this service few times but postie, doesn't seem keen on collecting returns. Easier than waiting in line, especially if parcel a larger size.
  31. UrMumLovesIt's avatar
    [deleted]
    Besford's avatar
    How do they rob people?
  32. adasko's avatar
    Well done Royal Mail, I use this service all the time.
  33. stamfordblue's avatar
    From my personal experience, I find them consistenly inconsistent.
    Forrest Gump would say....
    Royal Mail service is like a box of chocolates.We never know what you're gonna get.
  34. JamesB83's avatar
    My ebay items that I posted on the 25th (via tracked 24) are apparently due to be delivered today, only 8 days later. Great service (edited)
    3xternally's avatar
    I was wondering what on earth is going on with post
    The amount of people complaining FML
  35. Toonah's avatar
    I'll be so sad when they (finally) stop this free collect. The Post Office charges more. And my printer is broken so can't print my own postage and take to post office 🥴
  36. thesimpsons_uk's avatar
    Desperate times call for desperate measures.
    herrbz's avatar
    They've been doing this for ages
  37. onacoolday's avatar
    I am housebound so it’s a great service for me. I pay for labels which I don’t have to print as they are supplied by Royal Mail on collection of my items. They are sent by Royal Mail 24 or 48 which are tracked all the way on their Royal Mail app. A truly excellent service which I would definitely recommend. 💯
  38. CaptainSlog's avatar
    Absolutely perfect for me.
    My friendly postman suggested I leave parcels outside in a safe place for him to collect. I put them out at 8am and he collects within the hour without fail. Saves us both time. Faultless service.
  39. greendayadam's avatar
    Bit of a joke that they're constantly running this promotion, as they charge their business online account holders for their collections
    Badger1980's avatar
    Yet its free with this endless promotion if you have a click and drop business account + they will bring the labels free of charge. As a small business I found the collection fee out of the question being over £1000 a year and all payable in 1 go. Would be curious to see the maths when the cost of labels and ink + time it takes are taken into consideration. I know its free if you spend over £17k but at the stage you are sending a lot of items anyway
  40. MightyMorton's avatar
    The more pick ups,the less mail the Postie has time to do
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