Posted 29 February 2024

Eufy camera recordings not recognising leap year?

Hi Everyone,

This morning I see the recordings from early morning from my solo cams are all timestamped 1st March on the actual recorded footage and also found under 1st March in the App. However, the live footage shows the timestamp as 29th Feb.

Anyone else seeing this and knows how to resolve this?

Thanks
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  1. Deedie's avatar
    by the time you solve it, the leap year will be over.
    what difference does it really make. im going to guess none
    i would just forget about it, they will sort it by the time the next one comes around (edited)
    damij's avatar
    Author
    I hope it sorted. Its' not a major deal but if I need the recordings for any reason as proof of an incident then they will be timestamped with the wrong date.
  2. yorkie12's avatar
    My Eufy solo camera says 29th on the app.
    damij's avatar
    Author
    I also see 29th Feb in the app but only records from last evening. This mornings recordings are under 1st March.
  3. Daaru's avatar
    Don't have Solo cam, but my eufyCam 2C Pro's connected to home base recorded footage which was dated 29th Feb.
  4. .MUFC.'s avatar
    Mine states 29th on recordings.
  5. Mark_Hickman's avatar
    I just clicked on my doorbell, indoor cam and 3 outdoor cams and everyone is displaying 29th
  6. FatherTed's avatar
    The timestamp watermark on mine was showing 1st March on the 29th and now it's showing 2nd March on the 1st.

    There doesn't seem to be a way of changing it. Tried turning timestamp on and off but that didn't help.
  7. DavidLoPan's avatar
    Same issue, all recording from 29th Feb are under 1st March - pretty poor software design to be honest!
  8. Uridium's avatar
    1st world problem and a small one really, move long with life

    Bookmarking this thread to comeback and see if it's fixed in 4 years
  9. ledgie's avatar
    Saw this on Reddit From Eufy support:



    Thank you for reaching out to Eufy Customer Support.


    Please accept our sincerest apologies for any inconvenience you may have encountered. We have identified the following issues:


    Historical Videos: There is a misalignment of dates, with today's video being incorrectly labeled as tomorrow's.
    Live Streaming: You might notice irregularities in the timestamp, which initially appears incorrect but later corrects itself.
    Push Notifications: These remain unaffected.


    We regret any disruption this has caused to you. Our team is actively collaborating with the Research and Development department to resolve these issues promptly. A corrected version of the firmware is expected to be ready within the next 2-3 working days and will be deployed to your device as an update. We appreciate your patience as we work diligently to rectify these issues.


    Your voices are invaluable to us at Eufy, and we are committed to continuous improvement, inspired by our customers' insights. Your support and understanding are greatly encouraging to our team as we strive for excellence.


    Thank you once again for your time and understanding. Wishing you a wonderful day!
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