Nintendo won't refund me despite it not being despatched as it's too far along in the system. I now find myself -£300 and without the switch I need for Monday (I've just spent £1800 on fixing my car) hence funds are quite short this month. Anyone ideas where I stand as a consumer?
Nintendo online support are about as much use as t**s on a fish. I honestly don't think I've had worse customer support in my life.
The black banner that's now at the top of the page advising delivery issues wasn't there when I ordered.
","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52356671","author":{"@type":"Person","name":"Illusionary"},"datePublished":"2024-03-10T05:04:56.000Z","text":"It's not unusual for customer services to be unable to interrupt a dispatch process once it's been initiated. You'll get your money back eventually if you do return it once it arrives (or just refuse delivery), but in terms of consumer rights you're not going to have any entitlement beyond that.
If it's still not dispatched by early next week (which I appreciate would be too late for the birthday), you could try escalating it with a phone call to see if you can get a better explanation for the delay."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52354145","author":{"@type":"Person","name":"nintendofan10"},"datePublished":"2024-03-09T16:07:11.000Z","text":"Did you pay for the express delivery of just the free delivery option?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52357638","author":{"@type":"Person","name":"Decoded"},"datePublished":"2024-03-10T10:45:33.000Z","text":"No wonder they get 1.4 stars out of 5 on Trustpilot.
Lots of bad reviews on there which would put me off buying directly from them."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52358213","author":{"@type":"Person","name":"sm9690"},"datePublished":"2024-03-10T12:45:51.000Z","text":"It's cheaper on Amazon anyway. Currently £274"}],"commentCount":15,"interactionStatistic":2,"articleSection":"Retailer Offers and Issues"}