Posted 2 days ago

EBay app issue

I am trying to view item description on both my auctions and other sellers but it is not viewable.
Apparently I need to clear app cache and app data according to a post on eBay
Please can someone explain to me how I do this on an iPhone. I click on eBay app in settings but no option there. Thanks
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  1. splatsplatsplat's avatar
    I'm on the other end, previous buyers contact me as they can't buy from me, when they go to my listing the buy it now option isn't there - just some rubbish about thanks for your purchase, I get 1 buyer a week with the same problem. My only fix is to tell them not to use the app. ebay dont listen to sellers so no point contacting them about it.
  2. aLV426's avatar
    Spook - I had to do this exact thing to enable the use of a voucher, although it was on an Android phone. I'm sue google will have the answer and there is probably a video on YouTube...
    Pilsbury12's avatar
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    Already been on Google and it says to go in to settings on each app. EBay app has no option to clear it which is why I am asking on here to see if anyone can help
  3. Mclwrth's avatar
    I don't know, but if you delete the app and reinstall it, that should do it.
  4. Chris_98765's avatar
    I'm getting this on Google Chrome on desktop pc as well. No description visible about the listing. What's going on eBay?
    splatsplatsplat's avatar
    There was another known ebay glitch they dont seem to want (or cant) fix, and its something to do with adblockers. I tested it on my partners listing, the listing appears for a split second and disappears in the listings. I recorded on video as I couldn't believe it myself. Why an adblocker is restricting a valid ebay page, but still shows crappy ad suggestions idk.
    Don't get me started on the estimated delivery date farce - another ebay nightmare they're putting sellers through.
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