Posted 29 March 2024

S 24 Ultra Screen

Hi
I noticed this last week when I clean the screen it disappears for few seconds but comes back any idea what it is please I don't have a screen protector on it
Thanks

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30th Mar
that will be £600 for a new screen battery and case and Afraid Warranty Void (edited)
Author
30th Mar
What you talking about?
29th Mar
What have you clean it with? Have you used a damp cloth to see if that gets rid of it?
Author
29th Mar
I clean it with little hand washing soap using micro fibre cloth like I've done with note 9 S 21/23 ultras
29th Mar
First rule of phones: apply screen protector right after taking it out from the box.

But besides that, that's really weird. It look like oleophobic layer damage?

Clean it with a drop of washing liquid maybe? Dry it with microfibre and wait. If it appears again then it is screen layer damage.
Author
29th Mar
I didn't have screen protector on note 9 S 21 S23 came fitted with one cleaned all same as I do S24 ultra never had this before
30th Mar
Very strange. I would post on the relevant reddit sub & samsung forum and you'll probably get a more clear answer, but looks the oleophobic coating to me. If you go down the warranty route (which I would), DO NOT say you used anything but a microfibre cloth (no soap) to clean the screen.
30th Mar
wont matter its a warranty Void they will claim abuse
31st Mar
think its funny samsung/TMT keep voiding warranty's and charging for the repairs cause i don't ?
31st Mar
A fool and his money are easily parted.

Always expect scummy tactics and be one step ahead of the game.
Author
31st Mar
I asked Samsung and sent them pictures via twitter they said book an appointment with their engineers. I'm going to take it next week
20 h, 57 m ago
did you get to samsung if so what did they say
1 h, 54 m ago
Drop it, smash it and claim it through home insurance.
Author
1 h, 49 m ago
I'm too honest for that but I have phone insurance. I'm going to fight Samsung though to see what happens!