I'm sure like most things, there are elements of truth in many of the things reported in the article. Almost everything has an angle, but it doesn't mean it's all nonsense. My personal experience as a customer is that RM has been going down hill fast over the years.
I remember growing up and seeing the same postie for what seemed like forever (over 10 years anyhow). Since I moved 4/5 years ago, the longest postie on my route was around 3 months. Different face every week and the level of service as a result is abysmal. Not the posties fault.
Letters side of it seems dead. I doubt there is as much profit in it as there are in parcel contracts with large companies (such as Amazon). I will do everything I can to avoid using RM, both as sender and receiver. My trust in them is at an all time low.
Something drastically needs to change for them to survive or function at an acceptable level.
I remember growing up and seeing the same postie for what seemed like forever (over 10 years anyhow). Since I moved 4/5 years ago, the longest postie on my route was around 3 months. Different face every week and the level of service as a result is abysmal. Not the posties fault.
Letters side of it seems dead. I doubt there is as much profit in it as there are in parcel contracts with large companies (such as Amazon). I will do everything I can to avoid using RM, both as sender and receiver. My trust in them is at an all time low.
Something drastically needs to change for them to survive or function at an acceptable level.
- Workplace Reality: The author describes the Royal Mail depot as a dilapidated and technology-deprived environment, with overworked staff and high turnover. The once efficient service is now struggling with outdated equipment and impossible targets.
- Service Decline: Privatization is cited as a cause for the decline, with a focus on profit over service, leading to prioritization of parcels from major retailers over regular mail.
- Staff Experience: Employees face physical strain and low morale, with many injuries and accidents reported. The author himself left due to the stressful conditions and a sense of disillusionment with the institution’s direction.
The article paints a grim picture of the current state of the Royal Mail, highlighting the challenges faced by its employees and the impact of organizational changes on its services.