I contacted Currys by phone and on twitter and they have both told me to contact the manufacturer.
I have contacted xiaomi in the past about another matter and I know how bad their CS is that I would prefer to deal with Currys. Are they in the right? Or am I being fobbed off.","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52597129","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2024-04-17T19:18:33.000Z","text":"Standard Consumer Rights Act claim, presumably less than 6 months from receipt (just?) so onus is on the seller to show the device is not faulty.
If Currys persists in declining to offer assistance at mention of \"Consumer Rights Act 2015\":
ask Currys to show its exemption to statutory CRA (observation: there is no exemption in this scenario).
Currys may be attempting to quasi-discharge its statutory obligations via any available manu warranty,
but you can decline this route if you wish and Currys still has the obligation to show not faulty, or rectify the issue,
although it can (attempt to) dissuade you from a Currys solution by suggesting manu solution will be far quicker - which has some credibility as Currys can be so inept when it chooses..."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52597205","author":{"@type":"Person","name":"Mr.Plow"},"datePublished":"2024-04-17T19:34:46.000Z","text":"It's a pity Curry's are so awful when it comes to returning faulty items it would be great if they would simply refund or replace.
Maybe you could try Xiaomi before committing to see what they say, they might have a faster turnaround, some info here.
mi.com/uk/…ty/
mi.com/glo…fy/"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52599340","author":{"@type":"Person","name":"jco83"},"datePublished":"2024-04-18T08:45:46.000Z","text":"what fault has the phone developed ? "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52597216","author":{"@type":"Person","name":"Gollywood"},"datePublished":"2024-04-17T19:36:53.000Z","text":"Not like Currys to act like this "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52596966","author":{"@type":"Person","name":"Deedie"},"datePublished":"2024-04-17T18:54:03.000Z","text":"Your guarantee is with Currys. But they are notoriously bad for cs"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52597058","author":{"@type":"Person","name":"TristanDeCoonha"},"datePublished":"2024-04-17T19:07:18.000Z","text":"How did you pay? If by credit card then initiate a chargeback as they are refusing to do their contracted, and legal, duty. After all, the goods aren't fit for purpose. If it was bought in November then it should go back."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52605268","author":{"@type":"Person","name":"HellRazer"},"datePublished":"2024-04-19T08:10:36.000Z","text":"If within the last 12 months contact Currys / walk in store and insist they repair or replace."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52605702","author":{"@type":"Person","name":"HonourableGentleman"},"datePublished":"2024-04-19T09:18:33.000Z","text":"You need to deal with Currys, they are the supplier.
As good as their deals are, their CS is awful which is why I never buy anything except printer paper from them!"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52605742","author":{"@type":"Person","name":"mutley1"},"datePublished":"2024-04-19T09:24:23.000Z","text":"when i bought stuff from argos, they deal with the repair for the first 6 months but after 6 months they direct you to contact the manufacturer direct."}],"commentCount":12,"interactionStatistic":9,"articleSection":"Ask"}