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Free replacement PSP or PS3 for your broken or faulty one?
Free replacement PSP or PS3 for your broken or faulty one?

Free replacement PSP or PS3 for your broken or faulty one?

Apparently Sony are running an exchange program for faulty PSP and PS3s. Even if it's out of warranty [Edit: May not work if they ask and you remember buying it more than a year ago....], as long as the warranty sticker is intact (you haven't opened the case to fiddle with the insides) and you've got the battery and charger then they'll send out a refurbished one via parcelforce and pick up your dud one to take back. This is all free of charge (less the phone call). It's said this even covers broken screens.
I noticed this while surfing eBay and noticed lots of people selling this info for anywhere between a couple of quid and twenty. After digging around a bit I found this handy info from a concerned eBay member..... reviews.ebay.co.uk/PSP…687
Sony's number for this is 08705 998877, or try the cheaper geographic number 01923 653598.

304 Comments

That sounds really good voted hot. Ive got a psp and a ps3 which are both working at the mo but handy to know if they stop working

Thanks for the information

Gonna try it for my son's psp will let you know how i get on:thumbsup:

Banned

broken screens on a psp aswel? gonna go on ebay now

Does anyone know if this still works if I've flashed my psp to allow it to play 'homebrew games'? Cheers

hey everyone, I remember having my first PS and a year after the purchase it broke down, Sony never did anything about it.

Unless the service has changed since 1996:whistling:

Jman;1499442

Does anyone know if this still works if I've flashed my psp to allow it … Does anyone know if this still works if I've flashed my psp to allow it to play 'homebrew games'? Cheers



Maybe you could flash it with an official upgrade 2.80 or something :whistling:

Dubious

Did anyone actually care to read the post? It's a SCAM! even has big letter in the link! He's fore-warning people about it because it doesn't exist.

hot info - cheers>

Jinkz;1499736

Did anyone actually care to read the post? It's a SCAM! even has big … Did anyone actually care to read the post? It's a SCAM! even has big letter in the link! He's fore-warning people about it because it doesn't exist.


The way I read it is that the selling of the information is a rip-off, he is saying its information that shouldn't be sold and that people should ring sony themselves on the number.

Jinkz;1499736

Did anyone actually care to read the post? It's a SCAM! even has big … Did anyone actually care to read the post? It's a SCAM! even has big letter in the link! He's fore-warning people about it because it doesn't exist.


Did you not care to read the post? He says the scam is ebay letting people sell info, when all it takes is a phone call to sony!

Hot info, thanks

Has anyone used the number? Plenty of bricked PSP's on ebay, you could make a mint?

Original Poster

Apparently I missed a 7 off the end of the number I first posted - sorry! Eagle eyed poster Nightshade at MSE put me right. I've corrected it now.

Alternative (geographical) number is 01923 653598, as found on saynoto0870.com.

HTH

Sony's landline number 01923 653598

Original Poster

Thanks for that, will add to original post.

I'm not convinced about this. But I'm happy to be proved wrong. If it's too good to be true, it generally is. There is nothing in it for Sony to send you a new/refurb machine out of warranty. If all companies did this, then they would soon go bust - buy a product and it lasts a lifetime? Hm. But like I said, if anyone has any success, I'll be happy as I have a PSP and a PS3.

Besides, they offer a paid subscription service called "Continuous Play", which is exactly what you are describing but not free. It doesn't add up. continuousplay.co.uk/

Just Rang the landline number for Sony and they will be exchanging my faulty PSP with a refurbished one on Monday. Excellent. Great Post.

i had a refurbished model sent to me next day after my psp went tits up a couple of months back. was free. they deliver the replacement and pick up the faulty at the same time to save time. was really impressed with the service. they asked for serial number etc so they could give me an exact model replacement too. voted as hot as i can. o btw it was 11 months into the year warranty.

Original Poster

Have edited post to reflect possible warranty problem. Thanks for the info Ace, did they ask for any supporting paperwork (proof of purchase etc?) or was it just the psp, charger and battery they wanted?

noi just the psp unit, nothing with it, no proof of purchase, just asked me on phone how long i had it, asked for serial number and a lil number near that which was the model number. so yea, hope that helps.

Yea my m8 did this ages ago for a broken screen and received one. think it was referbed rather than new still gd thou
didnt have proof of purchase of warrenty

Hi guys anyway i just rang about my ps3 which is in warranty and somebody is gonna pick it up on monday .Just wanted to ask are the refurbs alright ? since they can't replace the 60 gig versions with new ones.

bod emrys;1502133

Is yours less than a year old?



I cant find my receipt, although I am sure its still less than 12 months old. They asked for serial and model numbers. I told them I had lost receipt and he just asked which month i had bought it in.

bod emrys;1502032

I've just phoned them up and told them that I've got a psp that just … I've just phoned them up and told them that I've got a psp that just won't turn on at all (haven't really got one, but thought I'd buy a faulty one off fleabay if this works).To cut a long story short, if it's outside the 12 month warranty it will cost £65 to exchange.[SIZE=5]IF IT'S OUT OF WARRANTY IT IS NOT FREE[/SIZE]



He's right, I've just rung up.

Can anyone tell me how long the 40gb versions have been avaliable?
Basically have they been out for under a year?

If so, might try and pick up a faulty one on ebay and get a replacement.

1st post ever !!! have phoned up up.- flea bay scam i thinks.

Do they need the charger and battery?

it doesn't matter if you have had it longer than 12 months, just give them a date that is within 12 months and that fine. I've tired it.

Just make up a date.

Snare;1514419

Do they need the charger and battery?



Yes , they do. They will give you a psp, battery and charger and want the same in return.

its almost worth geting a broken one and trying to blag it with sony.

Snare;1514419

Do they need the charger and battery?


Just the psp and battery

Stilll not certain this will work. I dont have anything to phone them up about but there's some of you that say this works and then others saying it doesn't. Does this work or not ?

They've been out 3 months, so i doubt anyone will be selling a faulty one.

Done this on thursday as the psp slim we got had a small problem received a brand new one yesterday Tuesday the psp we sent back was only a month into warranty though.

Jeff;1501686

If it's too good to be true, it generally is. There is nothing in it for … If it's too good to be true, it generally is. There is nothing in it for Sony to send you a new/refurb machine out of warranty. If all companies did this, then they would soon go bust - buy a product and it lasts a lifetime?



You are right, but with this there is something in it for Sony. What can you do with a broken PSP? Nothing. What can you do with a working one? Buy many games that make Sony £££. As is common knowledge, consoles are sold at a loss, as the games make them the wedge, so with that in mind, this scheme is logical

I'm not convinced about this. But I'm happy to be proved wrong. If it's too good to be true, it generally is. There is nothing in it for Sony to send you a new/refurb machine out of warranty. If all companies did this, then they would soon go bust - buy a product and it lasts a lifetime?



Dude it's like this - Sony gives you the new (refurbished) product because they fix your old ones and hand them on to someone else.....
You love your new(refurbished) product and go out and buy new games etc...

Sony make you happy - You buy games, makes Sony happy :whistling:

:xthis is my first time here. i rang sony and after a bit of a wait on hold, i spoke to sony rep who told me yes any problems due to workmanship etc were indeed able to issue a free brand new psp/ps2, but NOT damaged screens etc,so yes there is a charge of £65, but for that you do get a brand new psp, but you must have psp,charger and batt,and it must have been bourght in the uk or euroland

Just phoned them as my young lads psp has been broke for about a month now,10 min phone call no receipt give them psp details ding dang doo replacement unit on Monday!!!Only thing is i never told em it was flashed firmware:oops:
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