I've bought a couple of items from a European country and DHL will be delivering it tomorrow. They are asking for import duty/tax payment which i was aware so that's ok. However, requested amount seems way too high.
I've spent £165 on 2 products, and the import charge is £70.
I'm not willing to pay that amount as it seems wrong. I was expecting to pay about £30.
Anyone know what my options are? Most appreciated.","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52340792","author":{"@type":"Person","name":"Matthew_mcm"},"datePublished":"2024-03-07T13:28:29.000Z","text":"duty is calculated by UK customs and Collected by the DHL
its not negotiable and you either pay it or your shipment gets returned/destroyed
the HTS code determines the rate of duty on the goods being imported"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52341295","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2024-03-07T14:44:30.000Z","text":"No indication if the £165 includes shipping cost or insurance,
but VAT is due on all including the Duty.
Then add DHL admin fee of around £11.
gov.uk/goo…uty"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52341520","author":{"@type":"Person","name":"airbus330"},"datePublished":"2024-03-07T15:16:10.000Z","text":"I had a massive run in with DHL after they tried to charge VAT + admin fees on my personal iPhone which was sent to me after leaving it at a hotel in Spain. Ended up talking to 4 various department's all who denied responsibility and referred to another dept. going around in circles. Took 3 weeks to sort out. Worst customer services I have ever dealt with. Suspect the extra is the DHL handling fees, but I suspect you'll have to pay up and then enter a death spiral trying to recover any money."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52346670","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2024-03-08T11:12:59.000Z","text":"Maybe when the tax invoice is presented you could provide an indication of breakdown to permit readers to better appreciate the cumulative elements involved."}],"commentCount":8,"interactionStatistic":2,"articleSection":"Buying From Abroad"}