EBay Scam - Received Empty Box from Seller

Posted 25th Sep 2021
Hi just need some advice as I’ve bought an iPhone from eBay which was delivered to the neighbour, when I received and opened the box it’s a bottle of shampoo inside instead of a phone.

Does anyone have any experience dealing with this? I’m currently going through action fraud to report this, does anyone know if I should also report to the police? I read they don’t really look into this and won’t provide a crime ref number.

Also, when I open a case I don’t see the ‘not as described’ option, it only allows me to return for an refund? Does anyone know how I should ‘correctly’ open an case via eBay? I also did not see any option that allow me to call them? Any advices/ suggestions are greatly appreciated!
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