Posted 20 November 2023
Help with a fraud website on trainers
Can anyone please help me I bought some trainers from this website thinking it was official nothing states it isn’t on-runninguk.com/col…r=2 and when the on trainers have come they look so fake 🤦🏻♀️ I have emailed them and they have emailed back from a Chinese email address saying to send them back to somewhere in china and they will refund me what is left after the customs charge! Is the anyway I can get my money back without been scammed again when I send them back?
Community Updates
26 Comments
sorted byAs the site is probably dodgy, you might want to contact your bank even if the transaction hasn't shown up yet.
I would also suggest emailing the genuine brand's contact address to get some conformation that its not a legit site and the goods you bought are counterfeit. They might also try to get the site taken down.
their return policy does not state free return so i think they are within their right to ask that you pay for postage. if on receipt the item is shown to be faulty, they will refund you the postage. that is the strict legal obligations as far as i am aware.
Way too many 🚩🚩🚩
visa.co.uk/how…tml
Return policy states: "We're Bummed If You're Not 100% Satisfied With The Items You Received"
Says it all really....
I had this with eBay once, to which they refunded the money, I kept the item, and the seller lost in every way.
Try a chargeback if the items were not to a suitable standard (edited)
Prices are a concern straight away, odd amounts. Return Policy is also a mess which would have set the alarm bells ringing. I’m sure someone else will check the time the website has been registered for. Sore one but always worth getting a legit check on here to save any hassle.
I also think if you do send back you can claim back the customs fees you've paid.
This was the reply I paid by my bank card but can not find the transaction in my history for some strange reason?
They are now saying the trainers are authentic
original from (unidentified) factory
which is as vague as it gets.
Plus it is highly unlikely that a shifter of non-authentic as authentic would state the product was non-auth.
Bottom line:
does the product you received meet the appearance/quality of genuine / authentic / official / original non-second from (brand name) factory?
If not, the product is "not as described."
For "not as described" scenario you can raise dispute / chargeback with payment mechanism,
where you may or may not be required to indicate the not-as-describedness.
Your choice to attempt to recover from reckless purchase, or not.