Posted 30 March 2022
House of fraser refund refused.
just went into house of fraser bought 3 things,asked if store price was same as online. Was told yes and got overcharged £15. Queried it and was told i could recieve a credit not. Spoke to the manager who said i could have a credit note or nothing. walked out with a credit note,i told him vou cant give a credit not for a overcharge,he said they could. im 100% sure they cant do this.
had to walk out,was going to hit the roof.
Is this right ?
had to walk out,was going to hit the roof.
Is this right ?
Community Updates
38 Comments
sorted byNAD usually refers to product quality, not price comparison, but if the price comparison concept is accepted by the trader or can credibly shown to be part of a conditional sale then yes: the consumer has the right of rejection for refund.
If the trader denies any such pre-sales statement then it is likely difficult to obtain the required outcome.
A full refund would have been available if purchased off-premises.
The description above indicates the transaction was not a conditional sale and additionally implies not a conditional sale to the payment card accountholder, in which case for both scenarios there is nothing to refund.
Regardless, S75 does not apply and the credit provider would not consider a chargeback claim from anybody other than the accountholder, where the accountholder is implied to be wifey not OP, unless wifey is using additional card on OPs credit account.
You cannot claim a refund back because the store charged you what the price in store listed as being. Your wife agreed to pay that price - she input her PIN without duress. You also have got a refund albeit in the form now of a gift receipt - so you want to double refund?
Isnt that now theft?
Like so many other areas of modern life, people just don't seem to take responsibility for their mistakes nowadays.
I've made some really silly mistakes in my time, even now - it doesn't take me too much introspection to realise that it was my fault - best approach is to acknowledge, learn and move on.
OP has proved my point above.
Brilliant, let us all know how that fraud goes
how would the assistant know the online price, do you have proof they said those exact words?
If you are trying to do a chargeback you will be committing fraud.
If that's not what you wanted then you should have found the assistant who told you prices were the same and got them to refund for lying to you. Unless you recorded the conversation or have in print, you have no proof it happened and no right to any refund whatsoever.
Seeking money back from your credit card provider at this point will fail unless the case is misrepresented/misunderstood.
Did you point out to the manager and identify the person who mislead you? That would be your best course of action. (edited)
So why are you trying to change the outcome now? The horse has bolted, move on in life
So despite getting a credit note, you're still doing a chargeback....good on you
If attempting to enforce a chargeback you will need to make the sale appear conditional (to another price source), so do not present the CCC with the same description of the sale that you stated earlier in the thread as that description does not satisfy conditional.
Best outcome you may expect based on the sale description stated earlier is offer of goodwill.
Did you pick up items and weren't aware of the cost until it showed up on your bank statement? Did you do your own due diligence?
Surely at some point, you realised that "hey, this is cheaper online?"
Without trying to justify HoF. Consumers need to start waking up and do a bit of research for stuff like this. You could have saved yourself the pain by literally taking 2 mins out and checking yourself. (edited)
You were not overcharged.
You were charged the advertised price.
Summed up with no solution = wasted time
Going to put a claim in for £15 on barclays. Overcharged,its a creditcard. Credit shouldn't be used when uneeded. Should not be paying credit on a overcharge. Shoumd be refunded,as its in best intrest of all parties. Am prepared to fight this of necessary.
I know I just summed up a load of waffle in one line….trying to save people some time.
For faulty goods, they have to refund unless they can prove you are to blame
I already knew the prices online,and.also perfictly asked if in store was the same. It was the plymouth sto
re,i usually shop in the bristol.store.and whenever i have i ha e bought anything there the price always gives oine price of cheaper. Plymouth obviously hasn't or doesn't use this method.
I knew the price in my head,as soon as wife popped card in machine i asked the assistant to clarify the price of each item by then my wife had entererd her pin. I bought some items offline saturday and items were wrong size so sent them back. And rather than pay for delivery decided i try items on then pay.
I said straight away,you have overcharged us.
I believe its there fault for not having items correctly priced,and so therefore by given a partial refund. (edited)
But i asked before the purchase and was told instore same price.
No visible price tags on items? (edited)
Yes said £80 online was £65.
I would agree;but ordered next day delivery,2 days later.......... was quicker to get 2 trains and travel 30 miles lol.
Problem is different legislation covering online vs in store.
As stated in the post that you quoted.
That's because you're meant to inspect goods and terms of sale yourself, when you buy in person you can see what you're getting and you're happy with the price you're paying at the time. This is old school trading.
Online is a different beast, as you don't see the goods until they arrive at your door. So that's why the legislation is different. And won't ever be changed to the same as shopping in person. (edited)
Used to shop there a lot but that after this incident we stopped shopping there unless we absolutely have to.
I'm not sure about this, my House Of Fraser Outlet which now closed down, refunded me on bank account when they overcharged me, instantly. This was on the last day instore, they unfortunately couldn't perform the simple maths of additional discount on items and so overcharged me on item, but no fuss went back instantly with receipt and items and said and refunded no questions This was Mike Ashley owned
Maybe try speak to them on Twitter, usually works, include receipt, and items etc, say what happened and you would like a refund, nothing like bad publicity for companies, tends to work when i have problems with other retailers (edited)