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Retailer Offers and Issues
How do I sell to CEX
Posted 15th Jun 2010
Hi - I have never used CEX before - can I just turn up at a shop and sell my mobile phone for cash? Do you get money straight away or do they send them off?
rep will be left for any help - thanx
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20th Aug 2018
How do I sell to CeX?
CeX stores buy, sell and exchange a range of technology and entertainment products including mobile phones, video games, DVDs and Blu-ray movies, computers, digital electronics, TVs and monitors, and music CDs. We’ll take a look selling items at CeX stores across the country and online:
How much will I get for selling my items to CeX?
Whether you are selling
your items will be ‘graded’ by the CeX team in the same way. These grades are based on their cosmetic condition, their functionality and any accessories that they come with. The CeX website states that they grade products in the following way:
“All phones, tablets and hardware (excluding consoles) are graded as one of the following:
A Mint - Product in mint/new condition with original box and all original accessories.
B Good - Product in good condition with all essential accessories. No box required.
C Working - Product in poor condition and fully working with all essential accessories. No box required.
F Non-working - (Applicable for Phones and iPads only). Product must be intact and not crushed, bent, or snapped. Passes IMEI check, No accessories required. All Apple products must have the iCloud account deactivated. Non-working examples: Dead, cracked, water damage, broken/bleeding LCD (screen), not powering up, speaker/mic faults, broken aerial, etc.
Games consoles are graded as one of the following:
Boxed - Good to Mint Condition. All essential accessories. Original, first party controller of matching colour. Official box with all inserts to ensure safe transit.
Unboxed - As above, just without the box.
Discounted - Any condition but must be fully working. Chips, dents and scratches acceptable providing function is not impeded. All essential accessories, any controller. Box not required.
*some consoles may come with additional non-essential accessories. If a console does come with additional accessories, it will be mentioned in the product name/description.”
To sell in store you will need an account to become a CeX seller. There are two types of CeX membership and both are free. You will need to go decide which one suits you best:
An Exchange Membership allows you to trade-in your items (excluding mobile phones and electronic items). You do not need to take in any ID for this, just your name and postcode will do. You will also not be able to sell for cash with and Exchange Membership, but you can get CeX vouchers for your trade-ins.
A Full Membership allows to to sell any of your items for cash or CeX vouchers. You must be over 16 years of age. In England, Wales or NI, You will need to bring ONE valid form of ID:
Current Signed Passport
EU National Identity Card
Current UK photocard Driving Licence (full/provisional)
Police/Armed Forces Warrant Card
DWP Benefit Book or Card
Utility Bill (not more than 6 months old)
A current bank/credit union/building society/credit card statement (not more than 6 months old)
In Scotland, for all trade-ins you must be at least 16 years old and present proof of address dated within the last 30 days, plus bring ONE of these forms of ID:
UK Photo Drivers License (full/provisional)
EU Identity card
Police or Armed Forces Warrant card
Young Scot card bearing the "PASS" logo
How long does it take to get my item(s) graded in store?
When you take your item in to CeX the store assistants will tell you how long it will take to get it tested and graded. It will depend on how busy the store is as to how long this will take.
After the item has been graded, CeX will then offer you a price for your goods, if you don’t wish to accept this price then you will have your items returned.
How does CeX determine the price they have offered me for my item(s)?
The prices that CeX set are based on many factors including market trends and economic factors and they regularly change to reflect these.
How will I get paid for my items?
In store, you can be paid for selling your items in cash, by CeX vouchers or by bank transfer. The bank transfer will usually be paid into your within one working day.
CeX online operates through
. In order to buy and sell on
you need to create an account. You can do this by clicking the Sign Up option at the top of the home page. A
membership is not the same as a store membership and is not transferable between the two.
How do I send my items to Cex online?
CeX provide two ways in which you can send your items Free of Charge:
Royal Mail Freepost (R48)
They will provide you with a shipping label that you print and attach to your packaged item, then take it to the delivery collection point you have chosen. It is up to you to ensure that your item is suitably packaged for delivery.
Will my items be insured when I send them?
They are insured up to a maximum of £100, if your item is worth more then you will need to pay for a different service, such as Royal Mail Special Delivery, to ensure they are correctly insured.
How long do I have to send my items once I’ve placed my order?
You have 10 days to send your items to Cex, after this time they may cancel your order and you’ll have to start a new one.
How long will it take for CeX to grade my items once I’ve sent them?
Cex state that they will endeavour to test your items as soon as they receive them and payments should be made within one week.
How will I receive payment for my item?
You can choose from the following payment methods:
Bank Transfer (FPS)
What happens if CeX do not want the items I have sent?
You can choose to have your items returned to you for free, or let CeX recycle them for you.
Are there any alternatives to CeX?
Yes, there are many other places you can your sell games, dvds and electrical goods. Places such as
. Also, gaming stores such as
Plus individual selling sites, the most popular being
Check out all the latest deals at CeX
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