Posted 16 September 2023

HUKD App crashing

Has anyone else recently had trouble with the HUKD app crashing when opened? I tried restarting my iPad Pro 2020, I tried reinstalling the app, but it still crashes.
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frrft's avatar
Usually no problems but today when I open the app it immediately crashes. Don’t even get to the home page. I’ve deleted and reinstalled, restarted my phone but made no difference. All other apps on my phone are fine. Is anyone else having any issues ?
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  1. andywedge's avatar
    Hi All
    We are aware of this issue and we have reported it to the relevant team. I can only apologise and hopefully, we can get this fixed asap.
    frrft's avatar
    Thanks hopefully be working soon then
  2. CharlieCheeze's avatar
    I'm having issues on Android. It keeps making me buy things I don't need, but are too cheap not to buy
    mutley1's avatar
    I am also having this problem but I don't think it is the app that is the problem
  3. R4L3p's avatar
    Yes, I can’t start the app at all. Odd as it was working fine earlier today.
    frrft's avatar
    Must be an issue with iphone app then. Kind of annoying as the app is so much nicer than the web version on safari (edited)
  4. chinkzsta's avatar
    Not working on my iPhone, but works fine on my android
  5. jedijacobs's avatar
    Yep, same on my iphone.

    Also not getting notifications within the app, been like this for ages and have to manually click the bell icon to get my latest alerts.
    frrft's avatar
    Me too, been having that problem with notifications for weeks. They don’t show unless you manually press the bell. Annoying 
  6. MaNiC76's avatar
    Yes. I’ve the same issue on iPhone app. Every time I try and open the app it terminates immediately. Was working fine this morning. (edited)
  7. boss911999's avatar
    Yes having same issue. Keeps crashing every time you try to open the app
  8. conehead21's avatar
    Yes same here, can open on my iPhone but not ipad
  9. ryangadd's avatar
    Me too 
  10. craigbelperbrown's avatar
    Works on iphone for me but not iPad.
  11. R4L3p's avatar
    App appears to be working fine again now on my iPhone (and iPad). 🤷‍♂️
  12. packard's avatar
    Yep will not load inc beta version 
  13. Nikita_Percival's avatar
    No issues here on iPhone
  14. McCloud's avatar
    I had this for a few mins earlier
  15. one_eight_seven's avatar
    I guess they have no one available OOH to have a look at the issue. I’m sure it will be looked at first thing on Monday morning!   
     
  16. monkey0203's avatar
    This started yesterday afternoon. Thank god its not just me. Probably the most used app and most frequently opened app on my iPhone. So you can imagine what it's like when you can't open it or use it. I can probably say I'm like many thousands using the app everyday several times a day 🫣
  17. squeezy71's avatar
    I think the recent update from Apple has caused this issue. I am unable to access HUKD via the app, safari and chrome from my iPhone. Managed to log in through FB, but seems strange that everything else just crashed immediately. I guess it’ll save me some money today
  18. ryeallen's avatar
    Yes. Just reinstalled but still crashing 
  19. alphaomega16's avatar
    Same, I usually check for 5 minutes in bed but last night it was insta crashing, I checked when I woke up just now and its still doing it, android works fine currently.
  20. Misslovely's avatar
    Yes yesterday
  21. Marzza's avatar
    Same here, tried going through web browser too as well as app, no luck.
    Hope I’m not missing some great deals.
  22. Relievo's avatar
    Author
    For what it’s worth, in the meantime, the browser on my iPad works a treat.
  23. andywedge's avatar
    Just a quick update for you all. We now know that this is an issue that has affected all Pepper iOS Apps, across Europe. The team are on it now, working on a workaround, but they've advised us that unfortunately, the Apple reviewing process can take a while. (edited)
  24. A2019's avatar
    App hasn’t been working since yesterday and didn’t have any joy today. Deleted the app and reinstalled. All seems to be working fine now. (edited)
  25. Mich8ll8's avatar
    Had this issue also since yesterday…managed to reinstall there and by luck remembered my password so all good now!
  26. Somebody's avatar
    Delete and reinstalled app yesterday on iPhone didn’t work. But reinstalling just now did! iPad not affected.
  27. frrft's avatar
    Reinstalled and works now.
  28. boss911999's avatar
    Yes, all working now after reinstalling
  29. t4v's avatar
    I had the TestFLIGHT version installed, ran into the error, uninstalled, reinstalled, nothing, rebooted, still nothing, went back to the old version STILL nothing, my iPad version is working fine (for now) and I had asked around and thought it was just me. Finally thought I’d check here…

    Somewhat relieved to find it’s not just me.
  30. firebird888's avatar
    Same here on iPad, most disconcerting as I need to check for hot uk deals !
  31. O_M's avatar
    Mine was crashing for a few days. Just started working right now. Without AppStore update. They must have changed something over the air.
  32. craigbelperbrown's avatar
    New app update has fixed the issue that I had with the app on the iPad.
  33. Catflap26's avatar
    Any fix for older app users v6.15.0 on IOS 13?
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