Matalan missing cushion

Hi everyone

I received two Squishmallows cushions in my Matalan order however I ordered 3. I ordered:

• 2x standard

• 1x Christmas

I have contacted customer service earlier by phone and they advised me the cushions were sold by a third party through their website. I didn't see this mentioned during purchase, but they told me they will contact the third party on my behalf and I'll hear back within 72 hours

I just wanted to ask is this common with Matalan online orders? If this has happened to anyone else here before, did you receive a refund / replacement without any issues?

It's a shame but mistakes happen and if I can get it sorted I'll be happy, I just wanted to ask for other people's experiences so I know what to expect

Thanks in advance!