Posted 4 days ago

PayPal account hacked

Hi friend
On Saturday 20th April i had a email from PayPal saying a payment has been made to justeat so i went on my banking app to check (thinking it might be a mistake) but payment also was showing pending on my bank account as well while I was looking at my account i saw another payment made to justeat and received email from PayPal as well.
I couldn't think anything else so quickly removed my bank card from PayPal to prevent further payments.
I called PayPal they told me change my password and they said they will investigate and refund the money but now they keep saying there's no unauthorised use of my account and refusing to refund me .
Anyone had this experience? Any advice to get my money back.
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  1. Willy_Wonka's avatar
    I know it is not going to help but I always remove payment methods from Uber & Just Eat etc. as soon as I have paid for anything from them.

    I also look at the preauthorisation payments on paypal & remove the companies that have partial access.

    paypal.com/mya…ay/
    MartyNUFC's avatar
    Just checked this on my account and there were quite a few in there so thank you for that I've removed the authorisation on all but one I know is still in use
  2. Gohan123's avatar
    Change password....you must have same password....from another website...data breach from another account. (edited)
  3. Renoir64's avatar
    Two step verification is the way forward.
  4. Toon_army's avatar
    I remember reading an article about some girl who ran up hundreds on her brothers uber account because he logged into her phone to buy something and when she ordered stuff she thought it was free as she wasn't getting charged
    Gollywood's avatar
    Aaah, the Sibling Sister Scam
  5. SnoopZ's avatar
    You should use an authenticator app on your phone like Microsoft Authenticator then this may prevent things like this from happening on your various accounts on sites etc. (edited)
    1234emk's avatar
    Good shout. Somehow forgot to do PayPal
  6. BigBoss85's avatar
    Similar issue except was a family and friends payment to someone in America. 2 of the 5 transactiwent through. I raised a dispute and they said no sign of unauthorised access. I demanded they look into it again and then I got refunded.
    SnoopZ's avatar
    Have you setup Two-factor authentication now?
  7. Uridium's avatar
    You didn't mention whether you actually have a Justeat account and if you have done anything with that? if you do then that's the first place I'd be looking, JustEat account with stored Paypal creds that's been hacked rather than your Paypal account
    wasimshahzad59's avatar
    Author
    I have justeat account but order wasn't made from my account
  8. wpj's avatar
    Someone once paid for a £900 holiday on mine....
    MadeDixonsCry's avatar
    Did you go?
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