Posted 3 days ago

Problems with Agoda ?

Has anyone had any problems booking through Agoda before?

Searched for a hotel in sharm el sheikh on trip advisor and used their price comparison to find the cheapest provider once we decided on a hotel. It was Agoda. Turned up at the hotel and they have no confirmation of our booking even though Agoda are still staying its confirmed and taken payment. Going round inn circles with Agoda and the hotel to try get the booking accepted. Already had to pay for an additional night while it’s resolved.

Any help appreciated

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28th Mar
not sure what anyone on here can do for you except wish you luck
Author
28th Mar
I’m not after luck. Share similar experiences. May prevent others experiencing this in future. Thanks for your help.
28th Mar
"Turned up at the hotel and they have no confirmation of our booking even though Agoda are still staying its confirmed and taken payment"

Does that mean that Agoda have paid the hotel or not?
28th Mar
Depends on the contract... Agoda pay some after the stay, some before, some just arranged and the person pays.

Either way, the Hotel will have the confirmation.. Odd they are saying they don't..

Personally I've used them twice in the last 3 months and have had no problems. (edited)
28th Mar
Have used them many times and never had a problem, suspect the fault is at the hotel's end.
They are also a part of Booking.com
28th Mar
Used them to book 8 hotels as part of my Japan trip last year and didn't have a problem with any booking.
28th Mar
Used Agoda maybe 20-30 times and never had a problem. They are part of booking com so while issues do happen they are unlikely to be regular as they'd not really get away with it.
28th Mar
Used them multiple times and over 000’s in booking. No issues at all. Sometimes best deal when compared with others
29th Mar
Used them a couple of times without issue. Both times I’ve emailed in advance to ask hotel to confirm they had booking and they had

did this as id seen others report what you are saying
Author
23 h, 57 m ago
Seems Agoda bought from a third party who seem to be the one that cancelled the booking without informing anyone.

After quite a strong email and rebooking directly with the hotel which was double the Agoda price, Agoda have agreed to cover the additional costs. (edited)