Posted 15 February 2024

Anyone else noticing significant slowdown loading the website?

The website loads, but the elements like the images, deal poster and heat rating take a few seconds to load up. Did something change in the code or something? Really putting me off using the site.

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16th Feb
Hi can you please let us know if you do continue to have issues both today, and also over the upcoming weekend. If you can also share the following information if you are reporting further slowdowns:

If you are using our app:
• Device model:
• Android/iOS version:
• App version:

If you are using a web browser (desktop or mobile):
• Device model:
• Android/iOS version (for mobile) or OS version (for desktop):
• Browser + version:

So the team can check if any issues are possibly device specific. Thank you
23rd Feb
Got same issue. Pics loading few secs and updating takes 10 sec + as normally it's less thank second. I have checked website and it's ok. Pixel 6a Android 14
23rd Feb
Hi sorry to hear you are having problems.

Can you please confirm which version of the hotukdeals app you have installed (latest android version is 7).

Also have also tried closing the app, clearing the cache, then logging back in. And if that doesn't help then deleting the app and then reinstall.

If the issue is still happening with slow loads after completing the steps above, could you share a screen record showing the issue and we'll escalate for the team to investigate. Thank you for your help
2 m ago
Same. When first opened it can just hang in app but blank for many minutes loading. I had been waiting ages for it to load.
I've recently found if I close the app when it struggles to load deals then reopen it the deals are all there straight away! Weird behaviour. (edited)