Posted 28 June 2020

Lay-Z-Spa Air Pump Not Working

Hi guys,

I finally managed to get a Lay-Z-Spa Paris. I took it out the box today and followed the instructions. I began inflating using the included pipe and using the air pump/bubbles button.

It said to inflate for 5 mins in the manual but after about 2 minutes I noticed a funny burning smell coming from the (egg) jet.

It sounded like the motor was really struggling and then something that felt like a hot fire ember landed on my foot.

I have a professionally installed socket outside which has and always has worked fine, have I just been given a dud unit?

The bubbles/massage system button no longer works on the egg so I am unable to inflate the rest of the tub or the lid.

I know a few on here have these.Any ideas guys?

Thanks.
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  1. slippers1977's avatar
    As it’s new I would suggest your only option is to return it.
  2. sdylan's avatar
    Customer service will replace it for you but the average reply time is 4 weeks
  3. MIDURIX's avatar
    After you've connected the hose to outlet A did you press the reset button (at the side of the unit in a little hole) and then press the test button on top of the unit? You should do that before pressing the bubble button.
  4. sh33p's avatar
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    sdylan28/06/2020 23:45

    Customer service will replace it for you but the average reply time is 4 …Customer service will replace it for you but the average reply time is 4 weeks


    That’s very disappointing.
    slippers197728/06/2020 23:25

    As it’s new I would suggest your only option is to return it.


    SportsDirect are impossible to contact.

    MIDURIX29/06/2020 05:33

    After you've connected the hose to outlet A did you press the reset button …After you've connected the hose to outlet A did you press the reset button (at the side of the unit in a little hole) and then press the test button on top of the unit? You should do that before pressing the bubble button.


    Yes unfortunately tried all of that.

    Thanks for the help tho guys, it’s definitely the pump. Need to send it back. (edited)
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